Manage eSIMs

You can upload, activate, and delete your eSIM activation codes on Knox Manage to have centralized control over how your device fleet connects to cellular networks.

Upload one or more eSIM activation codes

To successfully activate an eSIM on a device, an activation code must be linked to that device’s IMEI. You can upload one or more of these activation code-IMEI pairs by completing the following:

1. Go to Setting > Configuration > Bulk eSIM management.

2. Click Upload.

   

3. Click the icon and upload your XLS file containing the activation code-IMEI pairs.

   You can also download an XLS file that contains the required column headers by clicking Download Template.

   To ensure your file is properly formatted, configure your spreadsheet with the following headers:

   • Column A – Activation Code
   • Column B – IMEI

4. Click Save.

Your activation code-IMEI pairs appear on the list of uploads with the Inactive eSIM Status. If your device status is Enrolled, you can proceed to activate your eSIM on the device.

Activate one or more eSIMs

Activating your eSIM links the uploaded activation code to the device’s IMEI, which allows the device to connect to a cellular network.

To do so:

1. Go to Setting > Configuration > Bulk eSIM management.

2. Select one or more activation codes.

   To successfully activate your eSIMs, ensure that for each activation code row the eSIM Status column displays Inactive, and the device Status column displays Enrolled.

3. Click Activate eSIM.

   Alternatively, you can activate an eSIM for a device by sending a device command.

A notification displays confirming your selected eSIMs are activated. The eSIM Status changes to Active.

Delete one or more eSIMs

You can delete an activation code if you no longer want it to be associated with its paired device on Knox Manage.

To do so:

1. Go to Setting > Configuration > Bulk eSIM management.

2. Select one or more activation codes.

3. Click Delete.

4. Click OK on the Delete dialog that opens.

   

Your selected eSIMs are deleted from the list.

View an eSIM and its status

On the Bulk eSIM Management page, you can view details of the eSIMs that you’ve uploaded, such as the Activation Code, IMEI/MEID, and Last Updated date. You can also hover over an Activation Code’s tooltip to see the complete Carrier URL.

You can search for a specific eSIM by its Activation Code, eSIM Status, Device Name, full IMEI/MEID, Serial Number, and Mobile Number.

Under the eSIM Status column, the uploaded eSIM shows one of three statuses. The following table explains what each status means, and what corresponding actions are available: