Minimum requirements
Last updated June 17th, 2026
This page describes the minimum requirements for using Knox Remote Support.
Additionally, ensure that Knox Remote Support agent is running the latest version, so that your support sessions work as expected.
Licenses
To use Knox Remote Support, you must have a Knox Suite plan.
Additionally, to ensure that Knox Remote Support performs optimally on work profile and work profile on company-owned device management types, you should configure specific Knox Service Plugin policies with your EMM. See Knox Service Plugin for more information.
Account
A Samsung account is required to start using Knox Remote Support. See Create a Samsung Knox account for more information.
If you want to launch Knox Remote Support from Knox Manage, you must still sign-in to the Knox Admin Portal, even if you access Knox Manage from a direct link.
Supported devices
Knox Remote Support is designed for Android devices, and works for both Samsung and non-Samsung devices. Non-Samsung devices have some limitations with regards to which features Knox Remote Support can control.
| Supported device | Supported features |
|---|---|
| Android devices supported by Knox | All |
| Non-Samsung Android devices |
All except:
As IT admins can't use these features in the Knox Remote Support viewer, the user should control the device instead. |
Supported languages
| Supported languages | |
|---|---|
| Knox Remote Support console | English, Korean, Spanish, French, German, Italian, and Portuguese. |
| Knox Remote Support agent |
English, Korean, Spanish, French, German, Italian, and Portuguese. If the selected language in the Knox Remote Support agent isn't supported on the device, it defaults to English. |
System requirements
IT admins can use the Knox Remote Support console on a PC. Users must install the Knox Remote Support agent on their device before IT admins can connect to it.
| Component | Requirement |
|---|---|
| Knox Remote Support console (on PC) |
Microsoft Windows 7 and higher Supported web browsers:
For the best experience, use one of the supported browsers listed above. Safari is not recommended. |
| Knox Remote Support agent (on device) | Android 12 and higher For devices running Android 15 — non-Samsung devices and Samsung devices in DeX mode — the remote session disconnects when the device screen turns off. The device users must ensure the screen remains active and doesn't turn off during the session. |
Knox Remote Support uses the Transport Layer Security (TLS) protocol 1.3 to ensure secure network communication.
Configure the firewall
You may need to open certain domains and ports in your firewall to ensure Knox Remote Support can extend beyond your local and protected network domains and connect to the Knox server and its supporting resources.
See Samsung Knox firewall exceptions for the complete list of firewall exceptions for Knox Remote Support.
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