Get device logs

This section shows how to get dumpstate logs from a device. Device log buffers clear after 15 minutes, make sure you reproduce the issue within this period of time.

On devices running Android 15 and higher, you may have to disable Auto Blocker before you can access SysDump. To do this, go to your device’s settings, and disable Security and privacy > Auto Blocker.

Phone dumpstate logs

1. In the Phone app, enter *#9900# to open SysDump.

   You may need to adjust the debug level of your device if either:

   • The issue persists and is consistently reproduced under the same conditions, even after rebooting the device.
   • The Samsung Knox support team has requested that you adjust the debug level to obtain more detailed information from the device.

   If either of the above conditions apply, set the Debug Level to Mid and wait for the device to restart.

2. Open the app you want to debug and reproduce your issue.

3. Enter *#9900# again in the Phone app.

4. Tap Run dumpstate/logcat.

5. Tap Copy to sdcard.

6. In the device’s internal storage, navigate to the /log directory, and retrieve the dumpState ZIP file.

7. (Recommended) Once completed, you can repeat step 1 and tap Delete dumpstate/logcat to free up space. Additionally, if you previously adjusted the debug level, set the Debug Level back to Low.

Tablet dumpstate logs

For Wi-Fi only devices that don’t have the Phone app, you can get dumpstate logs as follows.

1. Open the Calculator app and enter (+30012012732+ to switch to factory mode.

2. Enter *#9900# to open SysDump.

   You may need to adjust the debug level of your device if either:

   • The issue persists and is consistently reproduced under the same conditions, even after rebooting the device.
   • The Samsung Knox support team has requested that you adjust the debug level to obtain more detailed information from the device.

   If either of the above conditions apply, set the Debug Level to Mid and wait for the device to restart.

3. Reproduce your issue.

4. Repeat steps 1 and 2 to open SysDump again.

5. Tap Run dumpstate/logcat.

6. Tap Copy to sdcard.

7. In the device’s internal storage, navigate to the /log directory, and retrieve the dumpState ZIP file.

8. (Recommended) Once completed, you can repeat steps 1 and 2 and tap Delete dumpstate/logcat to free up space. Additionally, if you previously adjusted the debug level, set the Debug Level back to Low.

Email logs

Follow these steps to collect logs to investigate email and exchange issues.

1. Open the Email app.

2. On the top left, open Settings, and tap Add account.

3. Under Set up Email, tap Other.

4. Enter d@d.d as the email address, and enter password debug.

5. Tap Manual setup (if there’s no Manual Setup button, just tap the left button at the bottom of the screen).

6. Tap Enable Parser logging (extremely verbose).

7. Reproduce the issue.

8. Tap Dump emaillog, and Dump of EmailService.

9. In the device’s internal storage, navigate to the /Download directory, and retrieve these files:

   • If it’s a fully-managed device, retrieve emaillog_0.txt. If the Email app is in a work profile, retrieve emaillog_10.txt.
   • emailServiceLog.txt.