Manage resellers

Before you can use Knox Mobile Enrollment to enroll your devices into your Knox services, you must first add devices to your console. The simplest way to do so is to have a Samsung-approved, trusted reseller upload large device fleets to your account on your behalf.

When you click to Resellers in the Knox Mobile Enrollment console, you are redirected to the Resellers page on the Knox Admin Portal.

The Resellers page in the Knox Admin Portal lists the registered resellers across all Knox cloud services (not supported for Knox Manage and Knox Guard). It also shows information about the resellers, such as location, registration date, enrollment profiles, and specific settings for the Knox cloud services they manage.

The overall process for registering a reseller is as follows:

1. Find a local reseller. You can view all Samsung approved, trusted resellers at https://www.samsungknox.com/resellers.
2. Ask the reseller for their Knox Reseller ID, and share your customer ID with them. The resellers require your customer ID to register for and manage your account on your behalf.
3. Register the reseller in your Knox Admin Portal.

Register a reseller

Once you have obtained the ID of a reseller, you can register them as follows:

1. Click Resellers in the Knox Mobile Enrollment console or in the Knox Admin Portal. The Resellers page opens to show a list of all resellers registered in your account.
2. Click Register reseller. The Register reseller dialog opens and displays your customer ID that you must share with the reseller.
3. Enter the Knox Reseller ID of the reseller you wish to add, and click Find reseller. The reseller’s name and location display in the dialog.
4. Verify the information to confirm that it’s the right reseller and click Register.

The registered reseller’s information displays on the Resellers page. And, the registered reseller can now upload and provision devices on your behalf.

Next, you can set preferences to automate actions for the devices uploaded by the reseller.

Manage reseller preferences

After registering a reseller, you can use the Manage reseller preferences page to configure how the devices uploaded by the reseller are managed. You can:

• Auto-approve the devices uploaded by your reseller
• Auto-assign a default enrollment profile to uploaded devices

To manage reseller preferences for Knox Mobile Enrollment:

1. On the Resellers page, click on the reseller’s name and ID. The Manage reseller preferences page displays reseller details and options to configure enrollment profiles and enrollment settings for your Knox cloud services.

2. Configure the following under the Enrollment section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Mobile Enrollment device list. This enables options to set a default enrollment profile and share enrollment profiles with the reseller.
   • To automatically apply an enrollment profile to uploaded devices, choose an enrollment profile in the Default enrollment profile drop-down.
   • To provide your reseller access to your enrollment profiles, click Add another profile in the Enrollment profiles for your reseller section, select an enrollment profile, and provide it an alias for the reseller to use.
   • You can share up to 10 enrollment profiles with your reseller.
   • Resellers can override a default enrollment profile with one of the profiles you share with them.

3. (Optional) Configure your reseller preferences for any other Samsung Knox cloud services you use. For more information, see Manage resellers.

4. Click Save.

When the reseller uploads devices for your enterprise, the devices are configured as per the settings you specified.

Delete a reseller

If you no longer work with a registered reseller, you can delete them from the Resellers page.

1. Click the reseller’s name and ID on the Resellers page. The Manage reseller preferences page displays.

2. Click Delete reseller at the bottom of the page. The Delete reseller dialog displays.

3. Click Delete.

   • You can only delete a reseller if there are no pending device uploads.
   • If you don’t have the permission to manage reseller preferences, you won’t be able to view or modify settings on the Manage reseller preferences page, but can still delete the reseller from the page.