Manage devices in bulk

Last updated December 19th, 2024

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Knox Mobile Enrollment allows you to easily assign profiles to a large number of devices in your fleet at a time. In bulk, you can:

Assign one or more Android Enterprise profiles and device user credentials using a CSV file.
Upload one or more device user credentials.
Delete one or more devices.

Assign user credentials in bulk

For bulk operations, the user IDs and profile names that you profile in CSV files are case-sensitive and must exactly match the strings as they appear on the console.

On the Bulk actions tab, you can click View instructions for an in-console explanation of how to format the CSV file.

Assign a profile and users to devices

You can assign a single profile to up to 10,000 devices at a time. While you’re doing this, you can also assign existing users to these devices, set their password, and optionally pass bespoke JSON data about the device to the EMM.

You first need to prepare a CSV file that contains the following fields:

	Column A	Column B	Column C	Column D
Field	Device IMEI or serial number	User ID	Password	(Optional) JSON data for EMM
Example	350925370583126	alex_doe@example.com	QSu7hdD5,	{"gid":"AE-DO"}

To assign user credentials and a profile to multiple devices at a time:

On the Devices page, open the Bulk actions tab.
Click Assign user credentials and same profile.
Select a CSV file containing device IMEIs and user credentials.
(Optional) Configure profiles and tags:
1. Select a profile from the Modify profile of selected devices list. You can also click Clear profiles to unassign a profile and remove profile assignments from multiple devices in the uploaded CSV file.
2. Enter one or more Tags for the devices.
Click Submit.

Assign user credentials and multiple profiles

You can assign credentials and profiles for up to 100,000 users at a time. You first need to prepare a CSV file that contains the following fields:

	Column A	Column B	Column C	Column D
Field	Device IMEI or serial number	User ID	Password	Profile name
Example	350925370583126	alex_doe@example.com	QSu7hdD5,	Facility A devices

When assembling a CSV file for assigning multiple profiles, the profile currently assigned to the device will be retained if you don’t fill the profile column in the file.

To assign one or more profiles to a batch of device users at a time:

On the Devices page, open the Bulk actions tab.
Click Assign user credentials and different profile. Here, you can assign multiple profiles to different device users.
Select a CSV file containing IMEIs and user credentials.
Click Submit.

Assign profiles

You can assign credentials and profiles for up to 100,000 users at a time. You first need to prepare a CSV file that contains the following fields:

	Column A	Column B
Field	Device IMEI or serial number	Profile name
Example	350923458583126	Facility M devices

When assembling a CSV file for assigning multiple profiles:

The profile currently assigned to the device will be retained if you don’t fill the profile column in the file.
You can assign profiles to devices without providing user credentials.

To assign one or more profiles to a batch of device users at a time:

On the Devices page, open the Bulk actions tab.
Click Assign profile. Here, you can assign multiple profiles to different devices.
Select a CSV file containing IMEIs and profiles.
Click Submit.

Upload user credentials in bulk

You can also import the device user credentials of up to 10,000 users from a CSV file at a time. You first need to prepare a CSV file that contains the following fields:

	Column A	Column B
Field	User ID	Password
Example	alex_doe@example.com,	QSu7hdD5

On the Devices page, click Bulk actions.
Upload the CSV file and click Submit.
Click Upload user credentials.

Delete devices in bulk

You can also delete up to 10,000 devices from your tenant at a time based on a CSV file. You first need to prepare a CSV file that contains the following field:

	Column A
Field	Device IMEI or serial number
Example	350925370583126

To delete devices in bulk:

On the Devices page, open the Bulk actions tab.
Click Bulk delete.
Upload the CSV file and click Submit.
Click Confirm to complete the deletion.

This document was updated for the Knox cloud services 25.01 UAT.

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Knox Mobile Enrollment makes it easy to configure thousands of devices at the same time using a properly formatted CSV file. Simply download your device IMEIs as a CSV file, edit the data in a spreadsheet, then upload the CSV file to your console.

This page walks you through how to format your CSV files in order to perform device operations in bulk. Alternatively, you can click View instructions on the BULK ACTIONS page for an in-console explanation of how to format the CSV file.

This tutorial assumes your devices are already added to the Knox Mobile Enrollment console.

Assign user credentials and same profile

To assign user credentials and a single profile to up to 10,000 devices:

On the Devices page, select the devices you want to configure.
Click ACTIONS > Download devices as CSV.
Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

Configure your spreadsheet as follows:

Column A — Remove the header row and leave pre-populated device IMEIs.
Column B — Enter a User ID.
Column C — (Optional) Enter a password.
Column D — Add any additional JSON data as permitted by your EMM.

Your spreadsheet should look something like this:

	Column A	Column B	Column C	Column D
Field	Device IMEI or serial number	User ID	Password	(Optional) JSON data for EMM
Example	350925370583126	alex_doe@example.com	QSu7hdD5,	{"gid":"AE-DO"}

Remove the rest of the content from the other columns and save the file as a CSV file.
Go to Devices > BULK ACTIONS.
Select ASSIGN USER CREDENTIALS AND SAME PROFILE.
Upload the CSV file containing device IMEIs and user credentials.
Select a profile from the Modify Profile of selected devices list. You can also click Clear profiles to unassign a profile from multiple devices in the uploaded CSV file.
(Optional) Enter one or more Tags for the devices. Select Overwrite existing tags to replace your existing tags with your current tags.
Click SUBMIT to upload the file to your console.

Assign user credentials and different profile

To assign user credentials and different profiles to up to 100,000 devices:

On the Devices page, select the devices you want to configure.
Click ACTIONS > Download devices as CSV.
Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

Configure your spreadsheet as follows:

Column A — Remove the header row and leave pre-populated device IMEIs.
Column B — Enter User ID.
Column C — (Optional) Enter a password.
Column D — Enter the profile name. The profile currently assigned to the device will be retained if this column is left blank.
Column E — Add any additional JSON data as permitted by your EMM.

Your spreadsheet should look something like this:

	Column A	Column B	Column C	Column D	Column E
Field	Device IMEI or serial number	User ID	Password	Profile name	(Optional) JSON data for EMM
Example	350925370583126	alex_doe@example.com	QSu7hdD5,	Facility A devices	{"gid":"AE-DO"}

Remove the rest of the content from the other columns and save the file as a CSV file.
Go to Devices > BULK ACTIONS.
Select ASSIGN USER CREDENTIALS AND DIFFERENT PROFILE.
Upload the CSV file containing device configurations.
Click SUBMIT to upload the file to your console.

Assign profile

To assign profiles to up to 100,000 devices:

On the Devices page, select the devices you want to configure.
Click ACTIONS > Download devices as CSV.
Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

Configure your spreadsheet as follows:

Column A — Remove the header row and leave pre-populated device IMEIs.
Column B — Enter the profile name. The profile currently assigned to the device will be retained if you don’t fill this column.

Your spreadsheet should look something like this:

	Column A	Column B
Field	Device IMEI or serial number	Profile name
Example	350923458583126	Facility M devices

Remove the rest of the content from the other columns and save the file as a CSV file.
Go to Devices > BULK ACTIONS.
Select ASSIGN PROFILE.
Upload the CSV file containing device configurations.
Click SUBMIT to upload the file to your console.

Unassign profile

To unassign profiles from up to 100,000 devices:

On the Devices page, select the devices you want to remove profiles from.
Click ACTIONS > Download devices as CSV.
Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.
Configure your spreadsheet as follows:
- Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save as a CSV file.
Your spreadsheet should look something like this:

Column A

Field Device IMEI or serial number

Example 350925370583126
Go to Devices > BULK ACTIONS.
Select UNASSIGN PROFILE.
Upload the CSV file containing the device IMEIs.
Click SUBMIT to upload the file to your console.

Upload user credentials

To import user credentials for up to 10,000 users:

Create a CSV file with one row (line) per device (with a maximum limit of 10,000 devices/rows) file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.
Configure your spreadsheet as follows:
- Column A — Enter the User ID.
- Column B — Enter a password.
Your spreadsheet should look something like this:

Column A Column B

Field User ID Password

Example alex_doe@example.com, QSu7hdD5
Go to Devices > BULK ACTIONS.
Select UPLOAD USER CREDENTIALS.
Upload the CSV file.
Click SUBMIT to upload the file to your console.

Delete devices

To delete up to 10,000 devices:

On the Devices page, select the devices you want to delete.
Click ACTIONS > Download devices as CSV.
Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.
Configure your spreadsheet as follows:
- Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save the file as a CSV file.
Your spreadsheet should look something like this:

Column A

Field Device IMEI or serial number

Example 350925370583126
Go to Devices > BULK ACTIONS.
Select BULK DELETE.

Once you submit the CSV file, the devices will be permanently erased from the system. If you want them back, you will need to ask your reseller to upload them again.
Upload the CSV file, then click SUBMIT.

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