Devices remain in expired state after changing license

Environment

• Knox Manage
• A valid Knox Manage license with the KLM09 prefix
• An expired Knox Manage license with the KLM12 prefix

Overview

After changing an expired Knox Manage license with the KLM12 prefix to a valid Knox Manage license with the KLM09 prefix, some devices may continue to be in the Expired status.

Cause

The Update License device command doesn’t allow you to downgrade from a newer Knox Manage license to an older one.

Resolution

To change a Knox Manage license with the KLM12 prefix to an older Knox Manage license with the KLM09 prefix:

1. On the Knox Manage console, go to Setting > License.
2. Add a Knox Platform for Enterprise Premium license.
3. Go to Device, then select the device with the Expired status.
4. Click Update License. The Update License pop-up opens.
5. Click OK.

If you’re still experiencing issues, submit a support ticket.