Client error codes
Last updated March 31st, 2025
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This page lists error codes that may show on a user’s device while using Knox Manage. The following tables group the errors under categories, such as Client, Provisioning Library, Profile, and so on.
Client
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Service Provision | KMA_F100 | Server Info Not Found | Temporarily unable to connect to the server. Please try again or contact your administrator if the problem continues. |
| KMA_F210 | Invalid Tenant ID | Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again. | |
| KMA_F220 | T&C Not Accepted | Please agree to all terms and conditions to proceed with the enrollment. | |
| KMA_F230 | License Expired | The license associated with your company account has been expired. Please contact your administrator. | |
| KMA_F9002 | Mismatched Management Type | You attempted to enroll with a management type that is not permitted by the administrator. Please contact your administrator. | |
| Device Certificate | KMA_A1011 | Issuing Device Certificate Failed | Failed to issue a device certificate. Please try again or contact your administrator if the problem continues. |
| Login | KMA_A1004 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. |
| KMA_A1021 | Server Information Retrieval Failed | Failed to retrieve server information. Please try again or contact your administrator if the problem continues. | |
| KMA_A1022 | Invalid Request | The request is invalid. Please try again or contact your administrator if the problem continues. | |
| KMA_A1023 | Server Error | A server error has occurred. Please try again or contact your administrator if the problem continues. | |
| KMA_A1024 | Service Unavailable | Integrated web authentication service is not available. Please try again or contact your administrator if the problem continues. | |
| KMA_A5003 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| Client Profile | KMA_A3000 | Client Profile Not Received | The device is unable to fetch the assigned policies and applications. Please check the network connectivity, or contact your administrator if the problem continues. |
| Push | KMA_A2000 | Push Registration Failed | Device is unable to register push service. Please try again, or contact your administrator if the problem continues. |
| Agent Profile | KMA_A4000 | Policy Profile Not Received | Device is unable to receive policy data. Please try again, or contact your administrator if the problem continues. |
| Notice | KMA_A6000 | Notice Not Received | Failed to receive notice. Please try again, or contact your administrator if the problem continues. |
| Device Log | KMA_A7000 | Failed To Send Log | Failed to send log. Please try again, or contact your administrator if the problem continues. |
| Network | KMA_A8000 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. |
Provisioning library
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Common | KMA_B1001 | Empty Device ID | Failed to provision this device due to an empty device ID. Please contact your administrator. |
| KMA_B1002 | Database Error | A temporary error has occurred while creating the device database. Please try again or contact your administrator if the problem continues. | |
| KMA_B1003 | Encryption Error | A temporary error has occurred during the encryption process. Please try again or contact your administrator if the problem continues. | |
| KMA_B1004 | Decryption Error | A temporary error has occurred during the decryption process. Please try again or contact your administrator if the problem continues. | |
| KMA_B1005 | Public Key Error | Temporarily unable to authenticate the communication channel between the device and server. Please try again or contact your administrator if the problem continues. | |
| KMA_B1006 | Key Generation Failed | A temporary error has occurred while creating the client public key or the client private key. Please try again or contact your administrator if the problem continues. | |
| KMA_B1007 | Different DB Version | An error has occurred because the version of the provisioning library DB is different. Please try again or contact your administrator if the problem continues. | |
| KMA_B1008 | JSON Parsing Error | An error has occurred while parsing the JSON values received from the server. Please try again or contact your administrator if the problem continues. | |
| Parameter | KMA_B2001 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. |
| KMA_B2002 | Invalid Tenant ID | Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again. | |
| KMA_B2003 | Public Key Not Found | Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B2004 | App Version Name/Code Not Found | The client or agent's app version name or code was not found. Please contact your administrator. | |
| KMA_B2005 | Missing Required Value | The required value is missing in the provisioning step. Please contact your administrator. | |
| KMA_B2006 | No Permission For Serial Number | You do not have permission to query the serial number of the device. Please contact your administrator. | |
| Connection | KMA_B3001 | Server IP Address Not Found | Temporarily unable to find the server IP address. Please try again or contact your administrator if the problem continues. |
| KMA_B3002 | Server Connection Timeout | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| KMA_B3003 | Server Connection Exception | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| KMA_B3004 | Server Page Error (HTTP Error code) Occurred | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| Etc. | KMA_B4001 | Internal Server Error | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. |
| KMA_B4002 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| Provision Server | KMA_B5001 | Public Key Not Found | Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues. |
| KMA_B5002 | Public Key Lookup Failed | Temporarily unable to look up the public key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B5003 | Device Info Not Found | Unable to find the device Information on the server. Please contact your administrator. | |
| KMA_B5004 | Device Not Registered | No devices were found in the Samsung Knox Manage server. Please check your mobile ID. | |
| KMA_B5005 | Expired Device | The device is expired. If using force unenrollment, the device can be re-enroll. If the problem continues, please contact your administrator. | |
| KMA_B5006 | Device Registration Restricted | In the case of using Limited Enrollment function, only the devices set by your administrator in advance can be enrolled in Knox Manage. Please ask your administrator to register the limitation condition and try again. | |
| KMA_B5007 | Server Provisioning Error | A temporary error has occurred during the provisioning process. Please try again or contact your administrator if the problem continues. | |
| KMA_B5008 | Private Key Not Found | Temporarily unable to find the private key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B5009 | Initialization Error | An initialization error has occurred due to the device status on the server. Please contact your administrator. | |
| KMA_B5010 | Initialization Error | An initialization error has occurred due to there being no matched device. Please contact your administrator. | |
| KMA_B5011 | Device Already Existing | The device was not properly un-enrolled last time. Please ask your administrator to delete any existing details of this device. | |
| KMA_B5012 | Server Initialization Error | A temporary error has occurred during the initialization process. Please try again or contact your administrator if the problem continues. | |
| KMA_B5013 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_B5014 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. | |
| KMA_B5015 | Invalid Device ID | The device ID is not invalid on the server. Please contact your administrator. | |
| KMA_B5016 | Invalid Platform | The platform is not supported. Please contact your administrator. | |
| KMA_B5017 | Loading License Info Failed | Failed to fetch the license information. Please try again or contact your administrator if the problem continues. | |
| KMA_B5018 | Devices Per User Exceeded | The number of permitted devices per user has been exceeded. Please contact your administrator. | |
| KMA_B5019 | Mismatched Platform | The mobile device is already provisioned, but the platform information is not correct. | |
| KMA_B5020 | MAC/IMEI Issue on Non-Wi-Fi Devices | The non-Wi-Fi only devices have no MAC address or IMEI information. Please contact your administrator. | |
| KMA_B5021 | Serial Number Issue on Wi-Fi Devices | The Wi-Fi only devices have no serial number information. Please contact your administrator. | |
| KMA_B5022 | MAC Address Not Existing | This Windows device has no MAC address. Please contact your administrator. | |
| KMA_B5023 | Duplicated Provision Identifier | The provision Identifier of this Windows device has been duplicated. Please contact your administrator. | |
| KMA_B5024 | Activated Device with Provision Identifier Not Found | There is no activated device with the same provision identifier in the general area while provisioning Knox Manage. Please contact your administrator. | |
| KMA_B5025 | Getting User Info Failed | Unable to get user information while provisioning in the personal container area. Please contact your administrator. | |
| KMA_B5026 | Mismatched Enrollment Type | The device's enrollment type does not match with the server. Please contact your administrator. | |
| KMA_B5027 | Authentication Unavailable | Authentication has failed because the LDAP service is unavailable. | |
| KMA_B5028 | Authentication Timeout | Authentication has failed because the LDAP connection has timed out. Please try again or contact your administrator if the problem continues. | |
| KMA_B5029 | Undefined Authentication | An undefined authentication error has occurred. Please contact your administrator. | |
| KMA_B5030 | Shared Device Not Supported | This device does not support the Shared Device mode. | |
| KMA_B5031 | Shared Device Not Supported | The Shared Device mode is only supported on the devices running on Android P or later. | |
| KMA_B5032 | Exceeded number of enrollable devices | The number of devices that can be enrolled has been exceeded. Please contact your administrator. | |
| Login | KMA_C1001 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. |
| KMA_C1002 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| KMA_C1003 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1005 | Unavailable Device | The device is blocked or does not exist. Please contact your administrator. | |
| KMA_C1006 | Unavailable User | Unable to find any device for this user. Please try again with the user account that you are already signed in with. | |
| KMA_C1007 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1009 | Mismatched Device Status | The device status does not match with the server. Please reinstall Knox Manage and launch it again, or contact your administrator if the problem continues. | |
| KMA_C1010 | Invalid License | Failed to enroll in Knox Manage due to an invalid license. Please contact your administrator. | |
| KMA_C1012 | Incorrect Password | The password has not changed because the original password you entered is incorrect. | |
| KMA_C1013 | Unmodifiable Password | The password cannot be changed. | |
| KMA_C1014 | No Permission For Enrollment | If you do not agree EULA, you will not be able to use Samsung Knox Manage. | |
| KMA_C1015 | No Permission For Enrollment | If you do not agree permissions, you will not be able to use Samsung Knox Manage. | |
| KMA_C1016 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1017 | Login Failed | If you fail to sign in %1$d times more, your device will be wiped. | |
| KMA_C1018 | Login Failed | If you fail to sign in %1$d times more, you will not be able to use the device. | |
| KMA_C1019 | Login Failed | If you fail to sign in %1$d times more, you will not be able to use Samsung Knox Manage. | |
| KMA_C1020 | Login Failed | Failed to issue a device certificate. Please try again or contact your administrator if the problem continues. | |
| KMA_C1021 | Login Failed | The mobile ID of the device does not match the server. Please contact your administrator. | |
| KMA_C1022 | Login Failed | Service mode cannot be viewed. Please contact your administrator. | KMA_C1023 | Server Connection Error | Temporarily unable to connect to the server. Please try again or contact your administrator if the problem continues. |
Profile
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Common | KMA_D1001 | Header Parameter Not Existing | The header parameter for the API does not exist. Please contact your administrator. |
| KMA_D1003 | Decryption Error | An error has occurred while decrypting the device's encrypted data. Please contact your administrator. | |
| KMA_D1004 | Invalid Command | It cannot be processed due to an invalid command. Please contact your administrator. | |
| KMA_D1005 | Invalid Message Version | The version of the message used for communication from the client to the server is inconsistent. Please contact your administrator. | |
| KMA_D1006 | Device ID Not Found | Unable to find the device ID on the server. Please contact your administrator. | |
| KMA_D1007 | Invalid Device ID | The device ID is not invalid on the server. Please contact your administrator. | |
| KMA_D1008 | Device ID Lookup Failed | Failed to look up the device ID for the API. Please contact your administrator. | |
| Device Command | KMA_D2001 | Device Command Transmission Failed | An error has occurred while sending a device command from the server to the client. Please contact your administrator. |
| KMA_D2002 | App Info Not Found | Unable to find the app Information required for installation on the server. Please contact your administrator. | |
| KMA_D2003 | Knox ID Not Found | Unable to find the Knox ID for the device command on the server. Please contact your administrator. | |
| KMA_D2004 | User ID Not Found | Unable to find the user ID for the device command on the server. Please contact your administrator. | |
| KMA_D2005 | App ID Not Found | Unable to find the app ID for the device command on the server. Please contact your administrator. | |
| KMA_D2006 | Package Name Not Found | Unable to find the package name for the device command on the server. Please contact your administrator. | |
| KMA_D2007 | Knox ID Parameter Not Found | Unable to find the Knox ID parameter for the device command on the server. Please contact your administrator. | |
| Homepage | KMA_D2008 | Knox Workspace ID Not Existing | Unable to find the Knox Workspace ID for the device command on the server. Please contact your administrator. |
| KMA_D2009 | App Info Not Found | Unable to find the app Information for the device command on the server. Please contact your administrator. | |
| Bookmark | KMA_D2010 | Invalid Device Command Code | It cannot be processed due to an invalid device command. Please contact your administrator. |
| KMA_D2011 | App Not Allowed | The app you are trying to install is not included on either the allowlist or blocklist (iOS only). Please contact your administrator. | |
| KMA_D5004 | Profile Creation Failed | Profile cannot be created due to some error. Please try again, or contact your administrator if the problem continues. | |
| Update Profile | KMA_D5005 | Profile Timestamp Update Failed | Failed to update the last profile run time on the server. Please contact your administrator. |
| KMA_D5006 | App Info Not Found | Unable to find the app Information for the profile update on the server. Please contact your administrator. | |
| KMA_D5007 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D5008 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D6001 | Location/jailbreak Info Update Failed | Failed to update the location or jailbreak information on the server. Please contact your administrator. | |
| KMA_D6002 | Invalid Report Type | The selected report type does not comply with Knox Manage. Please contact your administrator. | |
| KMA_D7001 | Check Enrollment Failure | The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator. | |
| KMA_D8001 | Command Fetch Failed | The device cannot fetch the client command. Please contact your administrator. | |
| Client Report | KMA_D8002 | Command Deletion Failed | The device cannot delete the client command. Please contact your administrator. |
| KMA_D8003 | Command Messaging Failed | The device cannot create a client command message. Please contact your administrator. | |
| Configuration | KMA_D9001 | Configuration Installation Failed | Configured items cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. |
| KMA_D9002 | Configuration Installation Already Requested | It has already been requested to install the configuration. Please wait while it is being installed. | |
| KMA_D9003 | Manufacturer Not Supported | This configuration does not support devices from this manufacturer. | |
| KMA_D9004 | Incompatible SDK Version | The SDK version available on this device is not compatible with the pushed configuration. | |
| KMA_D9005 | CA Certificate Installation Failed | User certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9006 | User Certificate Installation Failed | Issued user certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9007 | ADCS User Certificate Installation Failed | User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9008 | ADCS User Certificate Issue Failed | User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9009 | Keystore Uninitialized | Click "Password Setting" to set a device lock password and try again. | |
| KMA_D9010 | Knox VPN Profile Not Applied | The Knox VPN profile cannot be applied on the device. | |
| KMA_D9011 | Knox VPN Profile Not Activated | The Knox VPN profile cannot be activated on the device. | |
| KMA_D9012 | Knox VPN Client Not Bound | The Knox VPN client is not ready to execute on the device. | |
| KMA_D9013 | Knox VPN Client Not Installed | The Knox VPN client has not been installed on the device. | |
| KMA_D9014 | Knox VPN Vendor Not Supported | This VPN vendor is not supported on Knox Manage. | |
| KMA_D9015 | Email App Not Installed | Install the "Samsung Email" app from Galaxy Apps and try again. | |
| KMA_D9016 | Configuration Removal Failed | Unable to remove the configuration. Please contact your administrator. | |
| KMA_D9017 | CA Certificate Removal Failed | Unable to remove the CA certificate. Please contact your administrator. | |
| KMA_D9018 | User Certificate Removal Failed | Unable to remove the user certificate. Please contact your administrator. | |
| KMA_D9028 | Incompatible SDK Version | This policy is not supported on Android 12 or later devices. You can set the APN in the APN category of Android Enterprise. | |
| KMA_D9029 | Configuration Installation Failed | This account is already registered with Google. | |
| Work Profile | KMA_D9019 | Work Profile Creation Failed | Unable to create a Work Profile. Please contact your administrator. |
| KMA_D9020 | Work Profile Removal Failed | Unable to remove the Work Profile. Please contact your administrator. | |
| KMA_D9021 | Knox Container Not Supported | The device OS version does not support creating a Knox container. You need to update the OS version. | |
| KMA_D9022 | Work Profile Not Created | Unable to create a Work Profile because you have selected "Fully Managed" mode. If you want use "Fully Managed with Work Profile" mode, please contact your administrator and re-enroll devices. |
|
| KMA_D9023 | AE: Work Profile Creation Canceled Legacy: Knox Container Creation Canceled |
AE: A Work Profile creation has been canceled by an end user. Please create a Work Profile again. Legacy: A Knox container creation has been canceled by an end user. Please create a Knox container again. |
|
| KMA_D9024 | AE: Work Profile Creation in Progress Legacy: Knox Container Creation in Progress |
AE: It has already been requested to create a Work Profile. Please wait while it is being installed. Legacy: It has already been requested to create a Knox container. Please wait while it is being installed. |
|
| KMA_D9025 | Knox Workspace License Checking in Progress | Unable to create a Knox container while the license is being updated. | |
| KMA_D9026 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| KMA_D9027 | Knox Container Creation Failed | Knox Container cannot be created since the SafetyNet Attestation detected a device compromise. |
Agent enrollment
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Provision | KMA_F1002 | Provision Exception Error | Failed to enroll in Knox Manage due to a provision exception error. Please contact your administrator. |
| KMA_F1003 | Device ID Not Found | Failed to enroll in Knox Manage because the device ID was not found. Please contact your administrator. | |
| KMA_F1004 | RSA Key Not Found | Failed to enroll in Knox Manage because the RSA key was not found. Please contact your administrator. | |
| KMA_F1005 | Device Private Key Not Found | Failed to enroll in Knox Manage because the device private key was not found. Please contact your administrator. | |
| KMA_F1006 | Invalid Device Private Key | Failed to enroll in Knox Manage due to an invalid device private key. Please contact your administrator. | |
| Verify preprovision info | KMA_F1007 | Invalid Manage Type | Android Enterprise users are only allowed to enroll on "Fully Managed" or "Work Profile on company-owned" mode via KME. Please contact your administrator. |
| KMA_F1008 | Invalid Manage Type | Android Legacy users are not allowed to enroll on "Fully Managed" mode. Please contact your administrator. | |
| KMA_F1011 | Invalid Manage Type | Android Legacy users are not allowed to enroll "Work Profile on company-owned" devices. Please contact your administrator. | |
| KMA_F1012 | Invalid Manage Type | Android Go devices are not allowed to be enrolled for "Work Profile" devices. You can only enroll Android Legacy devices or "Fully Managed" devices. |
|
| KMA_F1013 | Invalid Manage Type | Android Legacy users are not allowed for Android OS 11 and later. | |
| KMA_F1014 | Invalid Manage Type | Staging User is only allowed to enroll on Fully Managed. | |
| Push registration | KMA_F2002 | Push Registration Failed | The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. |
| KMA_F2003 | Push Registration Exception | The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. | |
| KMA_F2004 | Push Registration Timeout | The device cannot register the push service. Please check the network connectivity or update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. | |
| KMA_F2005 | FCM Registration in Progress | The device cannot register the push service. Please wait for a while, or try again if it is not continuously working. | |
| KMA_F2006 | No Sender ID | The device cannot register the push service. Please contact your administrator. | |
| EnrollmentSpec | KMA_F3001 | Message Version Not Defined | Failed to enroll in Knox Manage because the message version is not defined. Please contact your administrator. |
| KMA_F3004 | Invalid App Signature | Failed to enroll in Knox Manage because the signature information is different. Please contact your administrator. | |
| KMA_F3005 | Enrollment Record Not Initialized | The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator. | |
| UpdateLicense | KMA_F4001 | Device Admin Activation Failed | The device admin is not activated and the enrollment operation has timed out. Please activate the device admin in the enrollment process. |
| KMA_F4002 | Device Admin Activation Failed | The device admin is not activated and the enrollment operation has failed because permission was not given by an end user. Please activate the device admin in the enrollment process. | |
| KMA_F4003 | License Activation Failed | The license activation operation has failed due to an empty license string. Please contact your administrator. | |
| KMA_F4004 | License Activation Failed | The ELM license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment. | |
| KMA_F4005 | License Activation Failed | The KPE license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment. | |
| KMA_F4006 | License Activation Failed | The license activation operation has failed because the parameter does not exist. Please contact your administrator. | |
| KMA_F4007 | License Activation Failed | The license activation operation has failed due to an unknown error. Please contact your administrator. | |
| KMA_F4008 | License Activation Failed | The license activation operation has failed due to an invalid license key. Please contact your administrator. | |
| KMA_F4009 | License Activation Failed | The license activation operation has failed due to the termination of the license. Please contact your administrator. | |
| KMA_F4010 | License Activation Failed | The license activation operation has failed due to a mismatched package name. Please contact your administrator. | |
| KMA_F4011 | License Activation Failed | The license activation operation has failed because the license start date is in after date. Please contact your administrator. | |
| KMA_F4012 | License Activation Failed | The license activation operation has failed due to a mismatched app signature. Please contact your administrator. | |
| KMA_F4013 | License Activation Failed | The license activation operation has failed due to a mismatched version code. Please contact your administrator. | |
| KMA_F4014 | License Activation Failed | The license activation operation has failed because the app is not bound to the license key. Please contact your administrator. | |
| KMA_F4015 | License Activation Failed | The license activation operation has failed due to an internal error. Please contact your administrator. | |
| KMA_F4016 | License Activation Failed | The license activation operation has failed due to an internal server error. Please contact your administrator. | |
| KMA_F4017 | License Activation Failed | The license activation operation has failed because the network is disconnected. Please contact your administrator. | |
| KMA_F4018 | License Activation Failed | The license activation operation has failed due to a general network error. Please contact your administrator. | |
| KMA_F4019 | License Activation Failed | The license activation operation has failed because you did not agree to the terms and conditions. Please agree to the terms and conditions. | |
| KMA_F4020 | License Activation Failed | The license activation operation has failed due to the deactivated license. Please contact your administrator. | |
| KMA_F4021 | License Activation Failed | The license activation operation has failed due to the expired license. Please contact your administrator. | |
| KMA_F4022 | License Activation Failed | The license activation operation has failed because the license quantity was exhausted. Please contact your administrator. | |
| KMA_F4023 | License Activation Failed | The license activation operation has failed because the license was not found. Please contact your administrator. | |
| KMA_F4024 | License Activation Failed | The license activation operation has failed because the license key does not match with the other service or the license type does not match with the user type. Please contact your administrator. | |
| KMA_F5001 | License Activation Failed | License activation failed because BCK or ELM licenses do not exist. Please contact your administrator. | |
| KMA_F5002 | License Activation Failed | License activation failed because ELM licenses do not exist. Please contact your administrator. | |
| KMA_F5003 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5004 | License Activation Failed | It is failed to get KM and KSU licenses. Please contact your administrator. | |
| KMA_F5005 | License Activation Failed | Full Permission Key of server does not exist. Please contact your administrator. | |
| KMA_F5006 | License Activation Failed | It is failed to get KM and KPE licenses. Please contact your administrator. | |
| KMA_F5007 | License Activation Failed | It is failed to get KM license. Please contact your administrator. | |
| KMA_F5008 | License Activation Failed | It is failed to get Knox license. Please contact your administrator. | |
| KMA_F5009 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5010 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5011 | License Activation Failed | Failed to get valid licenses from the KM server. Please contact your administrator to check if there are valid licenses available. | |
| KMA_F5012 | License Activation Failed | Failed to get valid licenses from the KM server. Please contact your administrator to check if there are valid licenses available. | |
| Enrollment | KMA_F9001 | Enrollment Failure | Failed to enroll the Samsung Knox Manage service. If the problem continues, please contact your administrator. |
Shared device
| Module | Error code | Error title | Error message |
|---|---|---|---|
| User | KMA_E1000 | User Operation Failed | Failed to create a user due to an unknown error. |
| KMA_E1001 | User Operation Failed | Unable to create a user because the maximum number of users allowed on the device has been exceeded. Contact your administrator. | |
| KMA_E1002 | User Operation Failed | Unable to activate the user because the maximum number of users allowed on the device has been exceeded. | |
| KMA_E1003 | User Operation Failed | Failed to create a user because the device does not have enough storage. | |
| KMA_E1004 | User Operation Failed | Failed to switch users because the user information was not found. If this problem persists, contact your administrator. | |
| KMA_E1005 | User Operation Failed | Failed to switch users because you are not a shared device user. If this problem persists, contact your administrator. | |
| KMA_E1006 | User Operation Failed | You are not a staging user. If this problem persists, contact your administrator. | |
| KMA_E1007 | User Operation Failed | This device OS does not support the Shared Device mode. | |
| KMA_E1008 | User Operation Failed | Failed to create a user. If this problem persists, contact your administrator.Failed to create a user. If this problem persists, contact your administrator. | |
| KMA_E1009 | User Operation Failed | Failed to switch users. If this problem persists, contact your administrator. | |
| KMA_E1010 | User Operation Failed | Failed to delete the user. If this problem persists, contact your administrator. | |
| KMA_E1011 | Invalid User Info | Failed to sign in because the user information is invalid. Please check your user name and password are correct. Failed to sign in because the user information is invalid. Please check your user ID or password again. |
|
| KMA_E1012 | User Account Registration Failed | If you do not agree to the EULA, you cannot check in with your account. | |
| KMA_E1013 | Invalid User Type | Staging users cannot check in. | |
| KMA_E1014 | Invalid User Type | Android Legacy users cannot check in. | |
| KMA_E1015 | User Operation Failed | Failed to activate the user. If this problem persists, contact your administrator. | |
| KMA_E1017 | Policy conflicted | You cannot access the service due to security policies. Please contact your administrator. |
Non-shared device
| Module | Error code | Error title | Error message |
|---|---|---|---|
| User | KMA_E1016 | Invalid User Type | Failed to check in because the server does not have the device or the user information is not updated. If this problem persists, contact your administrator. |
Kiosk launcher
| Module | Error code | Error title | Error message |
|---|---|---|---|
| App | KIO_CODE_001 | App Execution Failed | This application cannot be executed. Please contact your administrator. |
| KIO_CODE_002 | App Execution Failed | Application could not be found. Please contact your administrator. | |
| KIO_CODE_003 | App Execution Failed | App could not be launched because the service has been terminated. Please contact your administrator. | |
| KIO_CODE_006 | App Execution Failed | Application cannot be executed because the application's exported setting is false. Please contact your administrator and app developer. | |
| Single Kiosk | KIO_CODE_004 | App Installation Failed | Apps other than Managed Google Play cannot be installed. Please contact your administrator. |
| KIO_CODE_005 | Control App Not Found | The application is not installed on this device. Please contact your administrator. |
This document was updated for the Knox cloud services 25.04 UAT.
On this tab
This page lists error codes that may show on a user’s device while using Knox Manage. The following tables group the errors under categories, such as Client, Provisioning Library, Profile, and so on.
Agent enrollment
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Provision | KMA_F1002 | Provision Exception Error | Failed to enroll in Knox Manage due to a provision exception error. Please contact your administrator. |
| KMA_F1003 | Device ID Not Found | Failed to enroll in Knox Manage because the device ID was not found. Please contact your administrator. | |
| KMA_F1004 | RSA Key Not Found | Failed to enroll in Knox Manage because the RSA key was not found. Please contact your administrator. | |
| KMA_F1005 | Device Private Key Not Found | Failed to enroll in Knox Manage because the device private key was not found. Please contact your administrator. | |
| KMA_F1006 | Invalid Device Private Key | Failed to enroll in Knox Manage due to an invalid device private key. Please contact your administrator. | |
| Verify preprovision info | KMA_F1007 | Invalid Manage Type | Android Enterprise users are only allowed to enroll on "Fully Managed" or "Work Profile on company-owned" mode via KME. Please contact your administrator. |
| KMA_F1008 | Invalid Manage Type | Android Legacy users are not allowed to enroll on "Fully Managed" mode. Please contact your administrator. | |
| KMA_F1011 | Invalid Manage Type | Android Legacy users are not allowed to enroll "Work Profile on company-owned" devices. Please contact your administrator. | |
| KMA_F1012 | Invalid Manage Type | Android Go devices are not allowed to be enrolled for "Work Profile" devices. You can only enroll Android Legacy devices or "Fully Managed" devices. |
|
| KMA_F1013 | Invalid Manage Type | Android Legacy users are not allowed for Android OS 11 and later. | |
| KMA_F1014 | Invalid Manage Type | Staging User is only allowed to enroll on Fully Managed. | |
| Push registration | KMA_F2002 | Push Registration Failed | The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. |
| KMA_F2003 | Push Registration Exception | The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. | |
| KMA_F2004 | Push Registration Timeout | The device cannot register the push service. Please check the network connectivity or update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator. | |
| KMA_F2005 | FCM Registration in Progress | The device cannot register the push service. Please wait for a while, or try again if it is not continuously working. | |
| KMA_F2006 | No Sender ID | The device cannot register the push service. Please contact your administrator. | |
| EnrollmentSpec | KMA_F3001 | Message Version Not Defined | Failed to enroll in Knox Manage because the message version is not defined. Please contact your administrator. |
| KMA_F3004 | Invalid App Signature | Failed to enroll in Knox Manage because the signature information is different. Please contact your administrator. | |
| KMA_F3005 | Enrollment Record Not Initialized | The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator. | |
| UpdateLicense | KMA_F4001 | Device Admin Activation Failed | The device admin is not activated and the enrollment operation has timed out. Please activate the device admin in the enrollment process. |
| KMA_F4002 | Device Admin Activation Failed | The device admin is not activated and the enrollment operation has failed because permission was not given by an end user. Please activate the device admin in the enrollment process. | |
| KMA_F4003 | License Activation Failed | The license activation operation has failed due to an empty license string. Please contact your administrator. | |
| KMA_F4004 | License Activation Failed | The ELM license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment. | |
| KMA_F4005 | License Activation Failed | The KPE license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment. | |
| KMA_F4006 | License Activation Failed | The license activation operation has failed because the parameter does not exist. Please contact your administrator. | |
| KMA_F4007 | License Activation Failed | The license activation operation has failed due to an unknown error. Please contact your administrator. | |
| KMA_F4008 | License Activation Failed | The license activation operation has failed due to an invalid license key. Please contact your administrator. | |
| KMA_F4009 | License Activation Failed | The license activation operation has failed due to the termination of the license. Please contact your administrator. | |
| KMA_F4010 | License Activation Failed | The license activation operation has failed due to a mismatched package name. Please contact your administrator. | |
| KMA_F4011 | License Activation Failed | The license activation operation has failed because the license start date is in after date. Please contact your administrator. | |
| KMA_F4012 | License Activation Failed | The license activation operation has failed due to a mismatched app signature. Please contact your administrator. | |
| KMA_F4013 | License Activation Failed | The license activation operation has failed due to a mismatched version code. Please contact your administrator. | |
| KMA_F4014 | License Activation Failed | The license activation operation has failed because the app is not bound to the license key. Please contact your administrator. | |
| KMA_F4015 | License Activation Failed | The license activation operation has failed due to an internal error. Please contact your administrator. | |
| KMA_F4016 | License Activation Failed | The license activation operation has failed due to an internal server error. Please contact your administrator. | |
| KMA_F4017 | License Activation Failed | The license activation operation has failed because the network is disconnected. Please contact your administrator. | |
| KMA_F4018 | License Activation Failed | The license activation operation has failed due to a general network error. Please contact your administrator. | |
| KMA_F4019 | License Activation Failed | The license activation operation has failed because you did not agree to the terms and conditions. Please agree to the terms and conditions. | |
| KMA_F4020 | License Activation Failed | The license activation operation has failed due to the deactivated license. Please contact your administrator. | |
| KMA_F4021 | License Activation Failed | The license activation operation has failed due to the expired license. Please contact your administrator. | |
| KMA_F4022 | License Activation Failed | The license activation operation has failed because the license quantity was exhausted. Please contact your administrator. | |
| KMA_F4023 | License Activation Failed | The license activation operation has failed because the license was not found. Please contact your administrator. | |
| KMA_F4024 | License Activation Failed | The license activation operation has failed because the license key does not match with the other service or the license type does not match with the user type. Please contact your administrator. | |
| KMA_F5001 | License Activation Failed | License activation failed because BCK or ELM licenses do not exist. Please contact your administrator. | |
| KMA_F5002 | License Activation Failed | License activation failed because ELM licenses do not exist. Please contact your administrator. | |
| KMA_F5003 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5004 | License Activation Failed | It is failed to get KM and KSU licenses. Please contact your administrator. | |
| KMA_F5005 | License Activation Failed | Full Permission Key of server does not exist. Please contact your administrator. | |
| KMA_F5006 | License Activation Failed | It is failed to get KM and KPE licenses. Please contact your administrator. | |
| KMA_F5007 | License Activation Failed | It is failed to get KM license. Please contact your administrator. | |
| KMA_F5008 | License Activation Failed | It is failed to get Knox license. Please contact your administrator. | |
| KMA_F5009 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5010 | License Activation Failed | A server error occurred while checking a valid license. Please contact your administrator. | |
| KMA_F5011 | License Activation Failed | Failed to get valid licenses from the KM server. Please contact your administrator to check if there are valid licenses available. | |
| KMA_F5012 | License Activation Failed | Failed to get valid licenses from the KM server. Please contact your administrator to check if there are valid licenses available. | |
| Enrollment | KMA_F9001 | Enrollment Failure | Failed to enroll the Samsung Knox Manage service. If the problem continues, please contact your administrator. |
Client
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Service Provision | KMA_F100 | Server Info Not Found | Temporarily unable to connect to the server. Please try again or contact your administrator if the problem continues. |
| KMA_F210 | Invalid Tenant ID | Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again. | |
| KMA_F220 | T&C Not Accepted | Please agree to all terms and conditions to proceed with the enrollment. | |
| KMA_F230 | License Expired | The license associated with your company account has been expired. Please contact your administrator. | |
| KMA_F9002 | Mismatched Management Type | You attempted to enroll with a management type that is not permitted by the administrator. Please contact your administrator. | |
| Device Certificate | KMA_A1011 | Issuing Device Certificate Failed | Failed to issue a device certificate. Please try again or contact your administrator if the problem continues. |
| Login | KMA_A1004 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. |
| KMA_A1021 | Server Information Retrieval Failed | Failed to retrieve server information. Please try again or contact your administrator if the problem continues. | |
| KMA_A1022 | Invalid Request | The request is invalid. Please try again or contact your administrator if the problem continues. | |
| KMA_A1023 | Server Error | A server error has occurred. Please try again or contact your administrator if the problem continues. | |
| KMA_A1024 | Service Unavailable | Integrated web authentication service is not available. Please try again or contact your administrator if the problem continues. | |
| KMA_A5003 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| Client Profile | KMA_A3000 | Client Profile Not Received | The device is unable to fetch the assigned policies and applications. Please check the network connectivity, or contact your administrator if the problem continues. |
| Push | KMA_A2000 | Push Registration Failed | Device is unable to register push service. Please try again, or contact your administrator if the problem continues. |
| Agent Profile | KMA_A4000 | Policy Profile Not Received | Device is unable to receive policy data. Please try again, or contact your administrator if the problem continues. |
| Notice | KMA_A6000 | Notice Not Received | Failed to receive notice. Please try again, or contact your administrator if the problem continues. |
| Device Log | KMA_A7000 | Failed To Send Log | Failed to send log. Please try again, or contact your administrator if the problem continues. |
| Network | KMA_A8000 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. |
Kiosk launcher
| Module | Error code | Error title | Error message |
|---|---|---|---|
| App | KIO_CODE_001 | App Execution Failed | This application cannot be executed. Please contact your administrator. |
| KIO_CODE_002 | App Execution Failed | Application could not be found. Please contact your administrator. | |
| KIO_CODE_003 | App Execution Failed | App could not be launched because the service has been terminated. Please contact your administrator. | |
| KIO_CODE_006 | App Execution Failed | Application cannot be executed because the application's exported setting is false. Please contact your administrator and app developer. | |
| Single Kiosk | KIO_CODE_004 | App Installation Failed | Apps other than Managed Google Play cannot be installed. Please contact your administrator. |
| KIO_CODE_005 | Control App Not Found | The application is not installed on this device. Please contact your administrator. |
Non-shared device
| Module | Error code | Error title | Error message |
|---|---|---|---|
| User | KMA_E1016 | Invalid User Type | Failed to check in because the server does not have the device or the user information is not updated. If this problem persists, contact your administrator. |
Profile
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Common | KMA_D1001 | Header Parameter Not Existing | The header parameter for the API does not exist. Please contact your administrator. |
| KMA_D1003 | Decryption Error | An error has occurred while decrypting the device's encrypted data. Please contact your administrator. | |
| KMA_D1004 | Invalid Command | It cannot be processed due to an invalid command. Please contact your administrator. | |
| KMA_D1005 | Invalid Message Version | The version of the message used for communication from the client to the server is inconsistent. Please contact your administrator. | |
| KMA_D1006 | Device ID Not Found | Unable to find the device ID on the server. Please contact your administrator. | |
| KMA_D1007 | Invalid Device ID | The device ID is not invalid on the server. Please contact your administrator. | |
| KMA_D1008 | Device ID Lookup Failed | Failed to look up the device ID for the API. Please contact your administrator. | |
| Device Command | KMA_D2001 | Device Command Transmission Failed | An error has occurred while sending a device command from the server to the client. Please contact your administrator. |
| KMA_D2002 | App Info Not Found | Unable to find the app Information required for installation on the server. Please contact your administrator. | |
| KMA_D2003 | Knox ID Not Found | Unable to find the Knox ID for the device command on the server. Please contact your administrator. | |
| KMA_D2004 | User ID Not Found | Unable to find the user ID for the device command on the server. Please contact your administrator. | |
| KMA_D2005 | App ID Not Found | Unable to find the app ID for the device command on the server. Please contact your administrator. | |
| KMA_D2006 | Package Name Not Found | Unable to find the package name for the device command on the server. Please contact your administrator. | |
| KMA_D2007 | Knox ID Parameter Not Found | Unable to find the Knox ID parameter for the device command on the server. Please contact your administrator. | |
| Homepage | KMA_D2008 | Knox Workspace ID Not Existing | Unable to find the Knox Workspace ID for the device command on the server. Please contact your administrator. |
| KMA_D2009 | App Info Not Found | Unable to find the app Information for the device command on the server. Please contact your administrator. | |
| Bookmark | KMA_D2010 | Invalid Device Command Code | It cannot be processed due to an invalid device command. Please contact your administrator. |
| KMA_D2011 | App Not Allowed | The app you are trying to install is not included on either the allowlist or blocklist (iOS only). Please contact your administrator. | |
| KMA_D5004 | Profile Creation Failed | Profile cannot be created due to some error. Please try again, or contact your administrator if the problem continues. | |
| Update Profile | KMA_D5005 | Profile Timestamp Update Failed | Failed to update the last profile run time on the server. Please contact your administrator. |
| KMA_D5006 | App Info Not Found | Unable to find the app Information for the profile update on the server. Please contact your administrator. | |
| KMA_D5007 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D5008 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D6001 | Location/jailbreak Info Update Failed | Failed to update the location or jailbreak information on the server. Please contact your administrator. | |
| KMA_D6002 | Invalid Report Type | The selected report type does not comply with Knox Manage. Please contact your administrator. | |
| KMA_D7001 | Check Enrollment Failure | The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator. | |
| KMA_D8001 | Command Fetch Failed | The device cannot fetch the client command. Please contact your administrator. | |
| Client Report | KMA_D8002 | Command Deletion Failed | The device cannot delete the client command. Please contact your administrator. |
| KMA_D8003 | Command Messaging Failed | The device cannot create a client command message. Please contact your administrator. | |
| Configuration | KMA_D9001 | Configuration Installation Failed | Configured items cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. |
| KMA_D9002 | Configuration Installation Already Requested | It has already been requested to install the configuration. Please wait while it is being installed. | |
| KMA_D9003 | Manufacturer Not Supported | This configuration does not support devices from this manufacturer. | |
| KMA_D9004 | Incompatible SDK Version | The SDK version available on this device is not compatible with the pushed configuration. | |
| KMA_D9005 | CA Certificate Installation Failed | User certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9006 | User Certificate Installation Failed | Issued user certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9007 | ADCS User Certificate Installation Failed | User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9008 | ADCS User Certificate Issue Failed | User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings. | |
| KMA_D9009 | Keystore Uninitialized | Click "Password Setting" to set a device lock password and try again. | |
| KMA_D9010 | Knox VPN Profile Not Applied | The Knox VPN profile cannot be applied on the device. | |
| KMA_D9011 | Knox VPN Profile Not Activated | The Knox VPN profile cannot be activated on the device. | |
| KMA_D9012 | Knox VPN Client Not Bound | The Knox VPN client is not ready to execute on the device. | |
| KMA_D9013 | Knox VPN Client Not Installed | The Knox VPN client has not been installed on the device. | |
| KMA_D9014 | Knox VPN Vendor Not Supported | This VPN vendor is not supported on Knox Manage. | |
| KMA_D9015 | Email App Not Installed | Install the "Samsung Email" app from Galaxy Apps and try again. | |
| KMA_D9016 | Configuration Removal Failed | Unable to remove the configuration. Please contact your administrator. | |
| KMA_D9017 | CA Certificate Removal Failed | Unable to remove the CA certificate. Please contact your administrator. | |
| KMA_D9018 | User Certificate Removal Failed | Unable to remove the user certificate. Please contact your administrator. | |
| KMA_D9028 | Incompatible SDK Version | This policy is not supported on Android 12 or later devices. You can set the APN in the APN category of Android Enterprise. | |
| KMA_D9029 | Configuration Installation Failed | This account is already registered with Google. | |
| Work Profile | KMA_D9019 | Work Profile Creation Failed | Unable to create a Work Profile. Please contact your administrator. |
| KMA_D9020 | Work Profile Removal Failed | Unable to remove the Work Profile. Please contact your administrator. | |
| KMA_D9021 | Knox Container Not Supported | The device OS version does not support creating a Knox container. You need to update the OS version. | |
| KMA_D9022 | Work Profile Not Created | Unable to create a Work Profile because you have selected "Fully Managed" mode. If you want use "Fully Managed with Work Profile" mode, please contact your administrator and re-enroll devices. |
|
| KMA_D9023 | AE: Work Profile Creation Canceled Legacy: Knox Container Creation Canceled |
AE: A Work Profile creation has been canceled by an end user. Please create a Work Profile again. Legacy: A Knox container creation has been canceled by an end user. Please create a Knox container again. |
|
| KMA_D9024 | AE: Work Profile Creation in Progress Legacy: Knox Container Creation in Progress |
AE: It has already been requested to create a Work Profile. Please wait while it is being installed. Legacy: It has already been requested to create a Knox container. Please wait while it is being installed. |
|
| KMA_D9025 | Knox Workspace License Checking in Progress | Unable to create a Knox container while the license is being updated. | |
| KMA_D9026 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| KMA_D9027 | Knox Container Creation Failed | Knox Container cannot be created since the SafetyNet Attestation detected a device compromise. |
Provisioning library
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Common | KMA_B1001 | Empty Device ID | Failed to provision this device due to an empty device ID. Please contact your administrator. |
| KMA_B1002 | Database Error | A temporary error has occurred while creating the device database. Please try again or contact your administrator if the problem continues. | |
| KMA_B1003 | Encryption Error | A temporary error has occurred during the encryption process. Please try again or contact your administrator if the problem continues. | |
| KMA_B1004 | Decryption Error | A temporary error has occurred during the decryption process. Please try again or contact your administrator if the problem continues. | |
| KMA_B1005 | Public Key Error | Temporarily unable to authenticate the communication channel between the device and server. Please try again or contact your administrator if the problem continues. | |
| KMA_B1006 | Key Generation Failed | A temporary error has occurred while creating the client public key or the client private key. Please try again or contact your administrator if the problem continues. | |
| KMA_B1007 | Different DB Version | An error has occurred because the version of the provisioning library DB is different. Please try again or contact your administrator if the problem continues. | |
| KMA_B1008 | JSON Parsing Error | An error has occurred while parsing the JSON values received from the server. Please try again or contact your administrator if the problem continues. | |
| Parameter | KMA_B2001 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. |
| KMA_B2002 | Invalid Tenant ID | Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again. | |
| KMA_B2003 | Public Key Not Found | Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B2004 | App Version Name/Code Not Found | The client or agent's app version name or code was not found. Please contact your administrator. | |
| KMA_B2005 | Missing Required Value | The required value is missing in the provisioning step. Please contact your administrator. | |
| KMA_B2006 | No Permission For Serial Number | You do not have permission to query the serial number of the device. Please contact your administrator. | |
| Connection | KMA_B3001 | Server IP Address Not Found | Temporarily unable to find the server IP address. Please try again or contact your administrator if the problem continues. |
| KMA_B3002 | Server Connection Timeout | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| KMA_B3003 | Server Connection Exception | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| KMA_B3004 | Server Page Error (HTTP Error code) Occurred | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. | |
| Etc. | KMA_B4001 | Internal Server Error | Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues. |
| KMA_B4002 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| Provision Server | KMA_B5001 | Public Key Not Found | Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues. |
| KMA_B5002 | Public Key Lookup Failed | Temporarily unable to look up the public key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B5003 | Device Info Not Found | Unable to find the device Information on the server. Please contact your administrator. | |
| KMA_B5004 | Device Not Registered | No devices were found in the Samsung Knox Manage server. Please check your mobile ID. | |
| KMA_B5005 | Expired Device | The device is expired. If using force unenrollment, the device can be re-enroll. If the problem continues, please contact your administrator. | |
| KMA_B5006 | Device Registration Restricted | In the case of using Limited Enrollment function, only the devices set by your administrator in advance can be enrolled in Knox Manage. Please ask your administrator to register the limitation condition and try again. | |
| KMA_B5007 | Server Provisioning Error | A temporary error has occurred during the provisioning process. Please try again or contact your administrator if the problem continues. | |
| KMA_B5008 | Private Key Not Found | Temporarily unable to find the private key on the server. Please try again or contact your administrator if the problem continues. | |
| KMA_B5009 | Initialization Error | An initialization error has occurred due to the device status on the server. Please contact your administrator. | |
| KMA_B5010 | Initialization Error | An initialization error has occurred due to there being no matched device. Please contact your administrator. | |
| KMA_B5011 | Device Already Existing | The device was not properly un-enrolled last time. Please ask your administrator to delete any existing details of this device. | |
| KMA_B5012 | Server Initialization Error | A temporary error has occurred during the initialization process. Please try again or contact your administrator if the problem continues. | |
| KMA_B5013 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_B5014 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. | |
| KMA_B5015 | Invalid Device ID | The device ID is not invalid on the server. Please contact your administrator. | |
| KMA_B5016 | Invalid Platform | The platform is not supported. Please contact your administrator. | |
| KMA_B5017 | Loading License Info Failed | Failed to fetch the license information. Please try again or contact your administrator if the problem continues. | |
| KMA_B5018 | Devices Per User Exceeded | The number of permitted devices per user has been exceeded. Please contact your administrator. | |
| KMA_B5019 | Mismatched Platform | The mobile device is already provisioned, but the platform information is not correct. | |
| KMA_B5020 | MAC/IMEI Issue on Non-Wi-Fi Devices | The non-Wi-Fi only devices have no MAC address or IMEI information. Please contact your administrator. | |
| KMA_B5021 | Serial Number Issue on Wi-Fi Devices | The Wi-Fi only devices have no serial number information. Please contact your administrator. | |
| KMA_B5022 | MAC Address Not Existing | This Windows device has no MAC address. Please contact your administrator. | |
| KMA_B5023 | Duplicated Provision Identifier | The provision Identifier of this Windows device has been duplicated. Please contact your administrator. | |
| KMA_B5024 | Activated Device with Provision Identifier Not Found | There is no activated device with the same provision identifier in the general area while provisioning Knox Manage. Please contact your administrator. | |
| KMA_B5025 | Getting User Info Failed | Unable to get user information while provisioning in the personal container area. Please contact your administrator. | |
| KMA_B5026 | Mismatched Enrollment Type | The device's enrollment type does not match with the server. Please contact your administrator. | |
| KMA_B5027 | Authentication Unavailable | Authentication has failed because the LDAP service is unavailable. | |
| KMA_B5028 | Authentication Timeout | Authentication has failed because the LDAP connection has timed out. Please try again or contact your administrator if the problem continues. | |
| KMA_B5029 | Undefined Authentication | An undefined authentication error has occurred. Please contact your administrator. | |
| KMA_B5030 | Shared Device Not Supported | This device does not support the Shared Device mode. | |
| KMA_B5031 | Shared Device Not Supported | The Shared Device mode is only supported on the devices running on Android P or later. | |
| KMA_B5032 | Exceeded number of enrollable devices | The number of devices that can be enrolled has been exceeded. Please contact your administrator. | |
| Login | KMA_C1001 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. |
| KMA_C1002 | Unknown Error | An unknown error has occurred. Please contact your administrator. | |
| KMA_C1003 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1005 | Unavailable Device | The device is blocked or does not exist. Please contact your administrator. | |
| KMA_C1006 | Unavailable User | Unable to find any device for this user. Please try again with the user account that you are already signed in with. | |
| KMA_C1007 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1009 | Mismatched Device Status | The device status does not match with the server. Please reinstall Knox Manage and launch it again, or contact your administrator if the problem continues. | |
| KMA_C1010 | Invalid License | Failed to enroll in Knox Manage due to an invalid license. Please contact your administrator. | |
| KMA_C1012 | Incorrect Password | The password has not changed because the original password you entered is incorrect. | |
| KMA_C1013 | Unmodifiable Password | The password cannot be changed. | |
| KMA_C1014 | No Permission For Enrollment | If you do not agree EULA, you will not be able to use Samsung Knox Manage. | |
| KMA_C1015 | No Permission For Enrollment | If you do not agree permissions, you will not be able to use Samsung Knox Manage. | |
| KMA_C1016 | Invalid User Info | Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again. | |
| KMA_C1017 | Login Failed | If you fail to sign in %1$d times more, your device will be wiped. | |
| KMA_C1018 | Login Failed | If you fail to sign in %1$d times more, you will not be able to use the device. | |
| KMA_C1019 | Login Failed | If you fail to sign in %1$d times more, you will not be able to use Samsung Knox Manage. | |
| KMA_C1020 | Login Failed | Failed to issue a device certificate. Please try again or contact your administrator if the problem continues. | |
| KMA_C1021 | Login Failed | The mobile ID of the device does not match the server. Please contact your administrator. | |
| KMA_C1022 | Login Failed | Service mode cannot be viewed. Please contact your administrator. | KMA_C1023 | Server Connection Error | Temporarily unable to connect to the server. Please try again or contact your administrator if the problem continues. |
Shared device
| Module | Error code | Error title | Error message |
|---|---|---|---|
| User | KMA_E1000 | User Operation Failed | Failed to create a user due to an unknown error. |
| KMA_E1001 | User Operation Failed | Unable to create a user because the maximum number of users allowed on the device has been exceeded. Contact your administrator. | |
| KMA_E1002 | User Operation Failed | Unable to activate the user because the maximum number of users allowed on the device has been exceeded. | |
| KMA_E1003 | User Operation Failed | Failed to create a user because the device does not have enough storage. | |
| KMA_E1004 | User Operation Failed | Failed to switch users because the user information was not found. If this problem persists, contact your administrator. | |
| KMA_E1005 | User Operation Failed | Failed to switch users because you are not a shared device user. If this problem persists, contact your administrator. | |
| KMA_E1006 | User Operation Failed | You are not a staging user. If this problem persists, contact your administrator. | |
| KMA_E1007 | User Operation Failed | This device OS does not support the Shared Device mode. | |
| KMA_E1008 | User Operation Failed | Failed to create a user. If this problem persists, contact your administrator.Failed to create a user. If this problem persists, contact your administrator. | |
| KMA_E1009 | User Operation Failed | Failed to switch users. If this problem persists, contact your administrator. | |
| KMA_E1010 | User Operation Failed | Failed to delete the user. If this problem persists, contact your administrator. | |
| KMA_E1011 | Invalid User Info | Failed to sign in because the user information is invalid. Please check your user name and password are correct. Failed to sign in because the user information is invalid. Please check your user ID or password again. |
|
| KMA_E1012 | User Account Registration Failed | If you do not agree to the EULA, you cannot check in with your account. | |
| KMA_E1013 | Invalid User Type | Staging users cannot check in. | |
| KMA_E1014 | Invalid User Type | Android Legacy users cannot check in. | |
| KMA_E1015 | User Operation Failed | Failed to activate the user. If this problem persists, contact your administrator. | |
| KMA_E1017 | Policy conflicted | You cannot access the service due to security policies. Please contact your administrator. | |
| KMA_E1018 | Device ID Not Found | Device ID does not exist in server. Please contact the administrator. | |
| KMA_E1019 | Device Update Error | An error occurred during the device update. Please try again or contact the administrator if the problem persists. | |
| KMA_E1020 | Invalid Token | The token ID is invalid. Please contact the administrator. | |
| KMA_E1021 | Missing Required Value | Parameters, such as Tenant ID, Device ID, etc., are missing. Please contact the administrator. | |
| KMA_E1022 | Server Error | A server error occurred. Please contact the administrator. |
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