Knox Guard knowledge base articles

Explore our knowledge base for:

• Known Knox Guard issues and their workarounds
• How-to guides for less common setups
• General Knox Guard articles

General articles

Update to Unblock DO Provisioning and Block DO Provisioning

End of support notice for Knox Deployment App enrollment in Knox Guard

End of support notice for Galaxy A03 and Galaxy A03 Core device activations

Knox Guard hidden on Knox Admin Portal

How to display app icons on the lock screen

How the SIM control lock policy works on dual-SIM supported devices

About Knox Guard’s installation policy

About Knox Guard’s SIM control policy

About Knox Guard’s mobile number (IMSI) lock policy

Knox solution availability by Samsung OS type

Upload a device through Knox Guard Portal

Which device types are supported by Knox solutions

Update Lock screen Message without changing Device Status

Can we complete, delete and re-enroll the same device?

After the initial device setup, when does it connect with the Knox Guard service?

Can we make an application available on lock screen without pushing it via KG?

What happens to a Knox Guard managed device once it is fully paid for by the end user?

The device is locked with the notification “This phone can’t be used without authorization,” but its status on the Knox Guard console is marked as active.

What is an Approval ID?

Who uploads devices to Knox Guard?

What does a Complete device status mean in Knox Guard?

What are the options for stopping payment blink reminders on an overdue device?

Known issues

Unable to enroll device in a UEM

Tenant unable to use Commercial license with Postpaid license

Support app unable to launch from lock screen

Device report doesn’t contain the full list of devices

How-to articles

How to re-enroll devices in Knox Guard

How to activate a device in Knox Guard

How to connect locked devices to the Internet

How to enable and disable the auto-lock feature in Knox Guard

How to set up Knox Guard SIM control

How to unlock a device using a PIN in Knox Guard

How to allow incoming calls when the device is locked in Knox Guard

How to update the lockscreen message in Knox Guard

How to install/update and application on devices through Knox Guard

How to unlock devices using PIN code?

How do I restrict a device to a particular telecom operator?

How do I restrict a device to the first inserted SIM of an allowed telecom operator?