Enrollment management
Last updated July 17th, 2025
Set default enrollment values
Create the Knox Guard default messages displayed on an end user device to communicate initial enrollment and SIM card change events. For instructions on how to set a unique enrollment message for select devices, see Update enrollment notice.
To set the default enrollment and SIM card change messages:
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Select Policies from the left-hand navigation menu.
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Select ENROLLMENT NOTICES from the SETTINGS field.
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Select the Enrollment notices checkbox, if not already checked, to enable a message displayed on a user device.
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Enter a message in the Customize message field that devices receive upon successful enrollment in Knox Guard.
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(Optional) Enter a Phone number that device users can call for information about their subscription with their carrier. Phone Number must only contain #, +, * and numeric characters.
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Under Message settings, select how and when the message displays. It can be a Persistent notification or a Dismissible notification. If you select dismissible, you can also choose for the message to Show after device reboot. By default, the message will Show after enrollment is completed on the device.
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Select SIM card change to display a default message on the device when its SIM card is changed. Optionally, enter a Phone number that device users can call for information about their subscription with their carrier.
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Select SAVE to commit the default enrollment and SIM card change settings.
This document was updated for the Knox cloud services 25.07 UAT.
The Enrollment management policy allows you to configure messages that display on end user devices to communicate initial enrollment notices, sim card change events, and End User License Agreements (EULA).
To manage enrollment messages:
- Navigate to the Policies page.
- Under SETTINGS, click ENROLLMENT MANAGEMENT. The Enrollment Management page displays.
- Configure your enrollment screen, notice, custom EULA, and SIM card change messages as required. More information about these settings is available below.
- Click SAVE.
Enrollment screen
This feature is currently available for select financing tenants only.
You can set information to show to users upon device setup completion and when the device restarts. This policy is mandatory and non-configurable if your company is a financing tenant.
Your Company name and Company contact info displays by default. You can optionally enter a Phone number and Email address to display to users.
Enable enrollment notices
You can configure a default enrollment message that displays on devices when they are enrolled into Knox Guard. To set a unique enrollment message for a select device, see Update enrollment notice.
- Click Enable enrollment notices.
- Enter your message in the Customize message field.
- (Optional) Enter a Phone number that device users can call to learn more about their subscription. Phone numbers can only contain numbers and the following symbols:
#
,+
,*
. - Configure your Message settings:
- Persistent notification — The enrollment message displays permanently in the notification panel.
- Dismissible notification — The enrollment message can be dismissed.
- Show after enrollment is completed on the device (default)
- Show after device reboot
Activate custom EULA
You can create a default End User License Agreement (EULA) device users must agree to.
Click Activate custom EULA and enter an Agreement title and Agreement body.
SIM card change
You can configure a custom message that displays on devices when their SIM card is changed.
Click SIM card change and enter your message in the Customize message field. Optionally enter a Phone number that device users can call to learn more about their subscription.
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