Manage licenses

To use Knox Guard, a license is required. Knox Guard offers both free trial licenses and paid commercial licenses to suit your needs. You can generate, view, and manage your licenses on the Licenses page.

License types

There are three types of Knox Guard licenses:

• Trial license — You can generate a trial license on the Licenses page. The trial license has a three month activation period and a three year device usage period. The trial license only has 30 seats, meaning you can only activate 30 devices with it.
• Commercial license — You can purchase a commercial license from the sales team in your country. A commercial license has a one year activation period and a three year device usage period. The number of seats is predetermined during the purchasing process. Your license reseller can add additional seats if required.
• Post-paid license — You can purchase a post-paid license from the sales team in your country. Similar to a commercial license, a post-paid license has a one year activation period and a three year device usage period. However, the number of seats in a post-paid license is unlimited. Payment occurs at a later date and you are charged based on the number of seats used.

License periods

As mentioned above, each license has two important periods — activation period and device usage period.

Activation period

Devices can be activated any time between the license’s Activation start date and Activation end date. When the Activation end date is reached, the license expires and can’t be used to activate any additional devices. However, devices that are already activated remain active for the license’s Device usage period.

If you purchase additional seats for the license, the activation period is extended for one year starting from the date of the purchase.

Device usage period

Once a device is activated using a Knox Guard license, it remains active for the duration specified as the license’s Device usage period. For commercial and post-paid licenses, this period is three years.

License assignment can be staggered — each device enjoys the full duration of the device usage period, starting from the day it was activated, regardless of if the license expires during that time. Once the device usage period has ended, Knox Guard policies applied to the device are removed and the device can’t managed unless the license is renewed.

Get a license

There are two ways you can obtain a license — you can either generate a trial license, or purchase a commercial license.

Generate a trial license

Knox Guard offers a free trial license that can be used to try out the service. Trial licenses are only valid for three months and can only be applied to 30 devices.

You can generate a Knox Guard trial license through the console:

1. On the Licenses page, select the GET A LICENSE button from the top, right-hand side, of the screen. The Get a license pop-up opens.

   

2. Select GENERATE TRIAL LICENSE to create a license for the purposes of development and testing.

3. (Optional) If you’re ready to purchase a commerical license, select FIND RESELLER to search for a Knox reseller that supports your intended Knox solutions in your geographic region.

Purchase a commercial license

When you’re ready to purchase a commercial license, we recommend you contact the Samsung Knox sales team. Alternatively, you can directly purchase a license from a reseller in your country.

• Contact the Samsung sales team
• Contact a reseller

Enter a license key

Once you’ve purchased a license key, you can add the license to the Knox Guard console.

1. On the Licenses page, select the ENTER LICENSE KEY button from the top, right-hand side of the screen. The Enter license key dialog opens.

   

2. Enter a License name that you can use to easily identify the license key.

3. Enter the License key provided by your reseller.

4. Click ADD.

How licenses are assigned

Devices are automatically assigned a Knox Guard license when they are accepted. If devices are accepted in bulk, license assignment is random; licenses may not be assigned to devices in the order they are listed in the CSV file upload.

When assigning licenses:

• In order for a license to eligible for assignment, the license must be active and have remaining seats available.
• Once a device is activated using a license, the license seat is consumed. This action is irrevocable and the license seat can’t be transferred to a different device.
• After the number of purchased license seats are consumed or once the license expires, the next available license is used.

If there are multiple licenses under the same tenant, licenses are consumed in the following order:

1. If there is an active trial key, Knox Guard will assign devices to the trial key first.
2. If there is no trial key, or if the trial key has no more remaining seats, devices are assigned the active commercial or post-paid license first added to the console.

View license details

You can check license details and manage your licenses on the Licenses page.

To review license information:

1. On the Knox Guard navigation pane, select Licenses. The Licenses page opens and lists all available licenses.

   

2. You can use the Search bar to locate a specific license using its name.

3. Click on the ellipsis ( ) on the far right of the table and select the columns you wish to view. You can select a maximum of eight columns.

4. Select a LICENSE NAME to open the LICENSE DETAILS panel.

   

   Field	Description
   License name	Name of the license. You can modify this field as desired.
   License key	The license's unique identifier. It can't be changed.
   Device usage period	The duration that a device assigned the license will remain active for.
   Type	The license type.
   Owner	The company name and business email of the account's super admin.
   Status	Current status of the license. Available statuses include: Registered: The license has been added to your account, but isn't active yet. Active: The license is between the Activation start date and Activation end date and can be used in Knox Guard. Expired: The Activation end date has passed and the license can't be used anymore.
   Seats	Number of license seats. Not applicable to Post-paid licenses, which have unlimited license seats. License seat information includes: Purchased: The number of license seats purchased. This correlates to the total number of devices that can be activated using the license. Remaining: the total number of seats that are still available to use. This count is the number of purchased seats that have not been activated or assigned. Assigned: Lists the number of devices accepted (enrolled) into Knox Guard using this license. Activated: Lists the total number of devices that have been activated using this license. A device assigned this license is considered activated when it enters the Active status.
   Issue date	When the license was issued.
   Activation start date	Date after which a device can be activated using the license.
   Activation end date	Date the license expires. After this date the license can't be used to assign or activate more devices.

Delete a trial license

You can delete trial licenses from the Knox Guard console when they’re no longer needed for testing.

To avoid license assignment issues between trial and commercial licenses, ensure you delete any trial licenses from the console before adding a commercial or post-paid license key.

To delete a trial license:

1. On the Licenses page, select the LICENSE NAME of the trial license you wish to delete. The LICENSE DETAILS panel opens.

2. On the bottom, left-hand side of the LICENSE DETAILS panel, click DELETE.

   

3. On the Delete license dialog, click DELETE to permanently remove the selected trial license. As this is an irreversible action, ensure the selected license is no longer needed.

Out of licenses

When accepting devices, you may run out of available licenses. If this occurs, an Out of licenses pop-up displays.

To resolve this issue, you can:

• Add a new license — Either generate a new trial license, or enter a license key provided by your reseller.
• Increase the seat count of an existing license — To increase the number of license seats to accommodate all your devices, contact your license reseller.