Start and stop blinking reminder

When an overdue payment notification fails to result in a prompt payment, you can send a blinking payment reminder to the device as an escalated warning.

Start blink reminder

To start the blink reminder for selected devices:

1. Navigate to the Devices page.

2. Select the device(s) you wish to edit. You can also search for device(s) using the search function.

3. Select ACTIONS > Manage policy > Start blinking reminder.

   

4. Set the blink message Period in either seconds, minutes, or hours.

5. Enter a Message. You can:

   • Specify why the blink reminder is sent to the user.
   • List a phone number or email address users can contact to stop the reminder messages.
   • Enter a properly formatted URL (https://www…). When the user taps the URL hyperlink, the web page opens in the device’s browser. This can help make device payment queries as seamless as possible.

6. Enter your Contact information. You must provide either a Phone number or E-mail address.

7. (Optional) Set limits for when the blinking reminder can be shown to users.

   • You can define set hours every day during which update reminders won’t be shown.
   • Select Do not show during the selected time period to set a specific time period during which update reminders won’t be shown.

   

8. Click START.

Stop blink reminder

To stop blink reminders for select devices:

1. Navigate to the Devices page.

2. Select the device(s) you wish to edit. You can also search for device(s) using the search function.

3. Select ACTIONS > Manage policy > Stop blinking reminder.

   

4. Select CONFIRM to stop the blink reminder for selected devices.

Start or stop blink reminder in bulk

You can select devices in bulk by entering their IMEIs or serial numbers into a standardized template. The maximum number of devices you can select in one action is 10,000.

To start or stop blink reminders in bulk:

1. Select BULK ACTIONS in the bottom of the left navigation pane.

2. To download a standard template, click Download CSV template.

   For more information on how to create a properly formatted CSV file for bulk device acceptance, select Instructions for all bulk actions from the bottom left-hand side of the Bulk actions screen.

3. In the MESSAGING section of the Bulk actions screen, select one of the following and upload your CSV file containing the device IDs.

   • START BLINKING REMINDER — Refer to steps 4 to 8 of Start blink reminder to configure your blink reminder settings.
   • STOP BLINKING REMINDER — Select CONFIRM to stop the blink reminder for selected devices.