Target firmware unavailable when configuring a campaign

Environment

• Knox E-FOTA

Overview

When creating a campaign, if the Firmware version policy is set to Select from firmware list, you may encounter an issue where your target firmware version isn’t available in the list.

Cause

The Knox E-FOTA team has identified an issue where firmware version files larger than 5GB were unable to be uploaded to the Knox E-FOTA server.

The team is currently working on a fix to resolve this issue.

Workaround

To resolve the issue, wait 24 hours before trying again. If your target firmware version remains unavailable after 24 hours, please submit a support ticket.