Knox Configure frequently asked questions

Knox Configure is a cloud-based solution designed to simplify the setup and customization of Samsung Galaxy smartphones, tablets, and watches, ensuring devices are ready for use as soon as they’re activated. It allows enterprise IT admins to remotely manage device configurations, such as installing essential apps, adjusting settings like camera permissions or Bluetooth functionality, and applying branded content like themes and boot animations, all from a single, easy-to-use web interface. For a comprehensive list of features, see Knox features on Android.

Knox Configure ’editions’ are primarily related to the type of profile you want to create, and the type of license you have available. When you create a new profile, you select whether you want to create a Setup, Dynamic, or Accessory edition profile. Each profile type comes with its own unique set of features and capabilities, and requires a corresponding license. For example, Setup edition profiles must use a Knox Configure Setup license key. See About profile editions to learn more about each edition’s features and use cases.

Knox Configure works with Samsung devices running Knox versions 3.0 and higher, with OS Android 8 and higher. Each Knox solution, including Knox Configure, supports the five most recent major Android versions. That is, the most recent version plus the four previous versions.

Your trial includes the full, unrestricted features of Knox Configure. You can set up your Knox Configure account, create and customize profiles, and assign the profiles to your devices. The trial license is valid for 90 days with a maximum of 30 devices for either the Setup or Dynamic edition.

Yes. When a trial license is switched to a commercial one, the customer tenant is not changed. The existing configuration data remains on the tenant that you created during your free trial. Therefore, the only thing you need to do is keep using the Knox Configure portal. You can manage more devices over a longer period of time, and use as many commercial licenses as needed without having to conduct any backups or transfer any data or settings. To upgrade your trial license, consult your Knox reseller.

Knox Configure is intended for publishers and media service providers, as well as telecom operators that are looking for ways to launch segment-specific phones or tablets.

No. Even if end users try factory resetting their devices, Knox Configure will automatically download and configure their devices again with the assigned profiles, unless you unassign the profile from device manually.

However, Knox Configure will stop deploying profiles after the license expires, after which the device is unlinked unlinked from the service.

No. Booting or shutdown animations, wallpapers, and lock screen customizations are added by customers. See Create a custom animation file to learn how to make and upload customized graphics on the Knox Configure console.

To address issues you might encounter while using Knox Configure, explore the admin guide for Device-side errors and Portal-side errors. Also, explore the KBAs for up-to-date resolutions to known issues. For issues that can’t be solved by using our online resources, you can sign up on SamsungKnox.com to send us inquiries or create support tickets. See Get support to learn how to create a support ticket.