Manage resellers

Resellers are trusted, Samsung-approved companies that can upload Knox devices to your account. When you purchase devices from a reseller, your device IMEIs are added to the console automatically, eliminating the need to manually fill out and upload a CSV template.

To allow resellers to upload devices to your account, you must first register them in your Knox Admin Portal. For all Knox cloud services (which includes Knox Asset Intelligence), you can register and manage resellers through the common Resellers page. See Manage resellers for more information.

The overall process for registering a reseller is as follows:

1. Find a local reseller. You can view all Samsung approved, trusted resellers at https://www.samsungknox.com/resellers.

2. Ask the reseller for their Knox Reseller ID, and share your customer ID with them. The resellers require your customer ID to register for and manage your account on your behalf.

3. Register the reseller in your Knox Admin Portal.

Register a reseller

Once you have obtained the ID of a reseller, you can register them as follows:

1. Click Resellers on the Knox Admin Portal navigation pane. The Resellers page opens to show a list of all resellers registered in your account.

2. Click Register reseller. The Register reseller dialog opens and displays your customer ID that you must share with the reseller.

3. Enter the Knox Reseller ID of the reseller you wish to add, and click Find reseller. The reseller’s name and location display in the dialog.

4. Verify the information to confirm that it’s the right reseller and click Register.

Once registered, the reseller’s information displays on the Resellers page and they’ll be able to upload and provision devices on your behalf.

Manage reseller preferences

After registering a reseller, you can configure how the devices (uploaded by the reseller) are managed. To manage reseller preferences:

1. On the Resellers page, click on the reseller’s name and ID. The Manage reseller preferences page displays reseller details and options to configure enrollment profiles and enrollment settings for your Knox cloud services.

2. Configure the following under the Enrollment section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Asset Intelligence device list. This enables options to set a default enrollment profile and share enrollment profiles with the reseller.

3. Configure the following under the Knox Asset Intelligence section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Asset Intelligence device list.

4. Click Save.

When the reseller uploads devices for your enterprise, the devices are auto-approved and configured as per the settings you specified.

Delete a reseller

If you no longer work with a reseller registered for a Knox cloud service, you can delete them from the common resellers list or the Resellers page.

1. Click the reseller’s name and ID on the Resellers page. The Manage reseller preferences page displays.

2. Click Delete reseller at the bottom of the page. The Delete reseller dialog displays.

3. Click Delete.

Note that you can delete a reseller only if there are no pending device uploads.