Manage email preferences

Knox Asset Intelligence can send email alerts to you or other admins in your organization whenever certain network, app, or battery issues are detected.

You can manage your email alerts in one of two ways:

• On the Knox Admin Portal Settings page, click ISSUE REPORT SETTING under KNOX ASSET INTELLIGENCE.

  

• On the Dashboard Settings page, go to the THRESHOLDS tab, then click EMAIL PREFERENCES under TODAY’s ISSUES.

  

The Issue report setting page opens, regardless of your path. On this page, select the type of alerts you want receive from Knox Intelligence: Network, App, or Battery.

Network emails

When sending Network related email alerts, you can choose to send alerts based on the Today’s issues report, Anomaly detection report, or both.

Send today’s issues email alerts

You can send email alerts whenever network-related events cross the reporting threshold in Today’s issues. The following network related issues can trigger email alerts:

• Wi-Fi disconnection

To configure this type of email alert:

1. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.
2. Select who you want to send email alerts to:
   • All admins whenever network issue event thresholds are crossed.
   • Device group managers whenever network issue event thresholds are crossed (for devices in their respective groups).
     • If you select device group managers, you can also send alerts to additional recipients outside of your organization. Enter the email of each recipient in the email field below.

Send network anomaly emails (Labs)

If you’re collecting network latency data from your enterprise devices, you can choose to get an email alert within two hours of a detected latency-related anomaly.

When this option is enabled, all admins will receive an email alert whenever network latency anomalies are detected.

In addition to your admins, you can also send alerts to other recipients outside of your organization. To do this, enter the email address of each recipient in the corresponding email field email below.

Anomaly detection (Labs)

If you’re collecting network latency data from your enterprise devices, you can choose to get an email alert within two hours of a detected latency-related anomaly.

App emails

When sending App related email alerts, you can choose to send alerts based on the Today’s issues report, app anomaly report, or both.

Send today’s issue alert emails

You can send email alerts whenever app-related events cross a reporting threshold in Today’s issues. When this option is enabled, the following app related issues can trigger email alerts:

• App no response
• App forced close
• Abnormal app events

To configure app related email alerts:

1. Select whether you want to only collect app issues for Managed apps.
2. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.
3. Select who you want to send email alerts to:
   • All admins whenever network issue event thresholds are crossed.
   • Device group managers whenever network issue event thresholds are crossed (for devices in their respective groups).
     • If you select device group managers, you can also send alerts to additional recipients outside of your organization. Enter the email of each recipient in the email field below.

Send app anomaly emails

If you’re collecting app data from your enterprise devices, you can choose to get an email alert whenever app-related anomalies (Abnormal, FC, or ANR) are detected. When this option is enabled, all admins receive an email alert whenever app latency anomalies are detected.

In addition to your admins, you can also send alerts to other recipients outside of your organization. To do this, enter the email address of each recipient in the corresponding email field email below.

Battery emails

When sending Battery email alerts, you can choose to send alerts based on the Today’s issues report.

Send email alerts for battery related issues

You can choose to send email alerts whenever battery-related events cross the reporting threshold in Today’s issues. When this option is enabled, the following battery related issues will trigger email alerts:

• Low battery at shift start

To configure this type of email alert:

To configure this type of email alert:

1. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.

2. Select who you want to send email alerts to:

   • All admins whenever network issue event thresholds are crossed.
   • Device group managers whenever network issue event thresholds are crossed (for devices in their respective groups).
     • If you select device group managers, you can also send alerts to additional recipients outside of your organization. Enter the email of each recipient in the email field below.