Manage resellers

Overview

Samsung-approved, trusted resellers are companies that can use the Samsung Knox Reseller Portal to upload large device fleets to your account and can support out-of-box provisioning of the devices. Typically, the devices are verified in bulk using either a device IMEI or serial number, ensuring frictionless out-of-box device provisioning.

The Resellers page in the Knox Admin Portal lists your registered resellers across all Knox cloud services (not supported for Knox Manage and Knox Guard). It also shows information about the resellers, such as location, registration date, enrollment profiles, and specific settings for the Knox cloud services they manage.

When you click Resellers from any service console, such as the Knox Mobile Enrollment or Knox E-FOTA console, you are redirected to the Resellers page on the Knox Admin Portal.

Access permissions

You’ll need the following permissions to perform actions on the Resellers page.

Register a reseller

The overall process for registering a reseller is as follows:

1. Find a local reseller. You can view all Samsung approved, trusted resellers at https://www.samsungknox.com/resellers.

2. Ask the reseller for their Knox Reseller ID, and share your customer ID with them. The resellers require your customer ID to register for and manage your account on your behalf.

3. Click Resellers on the Knox Admin Portal navigation pane. The Resellers page opens to show a list of all resellers registered in your account.

4. Click Register reseller. The Register reseller dialog opens and displays your customer ID that you must share with the reseller.

5. Enter Knox Reseller ID of the reseller you wish to add, and click Find reseller. The reseller’s name and location display in the dialog.

6. Verify the information to confirm that it’s the right reseller and click Register.

The registered reseller’s information displays on the Resellers page. And, the registered reseller can now upload and provision devices on your behalf.

Next, you can set preferences to automate actions for the devices uploaded by the reseller.

Manage reseller preferences

After registering a reseller, you can use the Manage reseller preferences page to automate actions for the devices that the resellers upload. You can:

• Auto-approve the devices uploaded by your reseller
• Auto-assign a default enrollment profile to uploaded devices

To set up reseller preferences:

1. On the Resellers page, click on the reseller’s name and ID. The Manage reseller preferences page displays reseller details and options to configure enrollment profiles and enrollment settings for your Knox cloud services.

2. Configure the following under the Enrollment section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Mobile Enrollment device list. This enables options to set a default enrollment profile and share enrollment profiles with the reseller.

   • To automatically apply an enrollment profile to uploaded devices, choose an enrollment profile in the Default enrollment profile drop-down.

     If you use Knox E-FOTA, you must also assign a campaign to apply firmware updates.

   • To provide your reseller access to your enrollment profiles, click Add another profile in the Enrollment profiles for your reseller section, select an enrollment profile, and provide it an alias for the reseller to use.

     • You can share up to 10 enrollment profiles with your reseller.
     • Resellers can override a default enrollment profile with one of the profiles you share with them.

3. Configure the following under the Knox E-FOTA section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox E-FOTA device list. This enables the option to choose a default campaign.

   • To auto-assign a Knox E-FOTA campaign to uploaded devices, choose an option from the Auto assign default campaign drop-down.

4. Configure the following under the Knox Asset Intelligence section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Asset Intelligence device list.

5. Configure the following under the Knox Configure section:

   • To auto-approve uploaded devices, select Automatically add future uploads from this reseller to the Knox Configure device list. This enables options to set a default profile license, and share profiles with your reseller.

   • To auto-assign a Knox Configure profile and a license to the uploaded devices, choose from the Default profile drop-down and the License drop-down.

   • To provide your reseller access to your Knox Configure profiles, click Add another profile in the Knox Configure profiles for your reseller section, select a profile and a license, and provide an alias for the reseller to use.

     You can share up to 10 profiles with your reseller.

6. Configure the following under the Samsung Care+ for Business section:

   • To auto approve uploaded devices, select Automatically add future uploads from this reseller to the Samsung Care+ for Business device list. This enables options to auto-assign licenses to devices.

   • To automatically apply a license to uploaded devices, select Automatically assign license to devices and select a license from the table.

     • You can select one license for a device model.
     • Ensure that the selected license has sufficient license seats available. For more information, see Manage licenses.

7. Click Save.

When the reseller uploads devices for your enterprise, the devices are auto-approved and configured as per the settings you specified.

Delete a reseller

If you no longer work with a registered reseller, you can delete them from the common resellers list on the Resellers page.

1. Click the reseller’s name and ID on the Resellers page. The Manage reseller preferences page displays.

2. Click Delete reseller at the bottom of the page. The Delete reseller dialog displays.

3. Click Delete.

Note that you can delete a reseller only if there are no pending device uploads.