Search for devices

You can search for devices using the search bar at the top of the Knox Admin Portal or using the search bar on the Devices page, which displays the common device list.

Search from the common device list

You can search for single or multiple devices using the search bar in the common device list.

• Single device — Enter the minimum required characters from the device’s IMEI or serial number.

  • Last 4–6 characters of IMEI or serial number
  • First 13–15 characters of IMEI (IMEI prefix)
  • First 9–11 characters of serial number (serial number prefix)

• Multiple devices — Enter a maximum of 100 exact device IMEIs and serial numbers, separated by commas. You can also click  on the right side of the search bar to upload a CSV file containing up to 100 device IMEIs or serial numbers you want to find. 

To add filters to your search, click . In the Filters dialog, select the related service information you want to filter by, then click APPLY FILTERS. You can also clear any filters you applied previously by clicking CLEAR FILTERS, then APPLY FILTERS again.

Search from the Knox Admin Portal header

In the search bar at the top of the Knox Admin Portal, enter a device IMEI or serial number to view Knox service information for that device on the Device information page. If the device you’re searching for has two SIMs, you can search by either the primary or secondary IMEI to view its information.

The Device information page displays the following:

You can also click SEE MORE DETAILS to go back to a filtered view of the common device list, which only shows information about the device you searched for.