How to create a feature enhancement request
Last updated July 24th, 2025
Categories:
Environment
- Knox cloud services
Overview
When using Samsung Knox cloud services, you may want to request a new feature or an improvement to an existing feature. You can create a feature enhancement request (FER) for your suggestions.
The Samsung Knox team reviews all feature requests, and upon review may accept or reject an FER.
How to create a feature enhancement request
To create a FER, use the following template to create and submit a support ticket:
Subject: [FER] Your title summary
Description (please include the following fields in the ticket description):
- Problem or pain point: Please provide a detailed description of the pain points you see in your solution.
- Expected function and result of solution: Please describe in detail what you would like the solution to do for your business.
- Customer use case: Please provide the specific use case that requires this feature or enhancement.
- Business opportunity information: Please provide your current license seat quantity or future rollout plan.
- Additional information (optional): Please provide any related images, videos, device screenshots, etc. of the pain point.
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