Saudi Arabia

Submit a claim

1. You can submit a claim request using one of the following methods:
   • Login to the Samsung web portal using a registered mobile number.
   • Call the Samsung Saudi Arabia toll-free number, 8002472222 (available Sunday to Thursday from 9AM to 6PM).
2. Answer a few questions about the incident to verify your coverage.
3. Choose one of the following convenient service modes:
   • Self drop-off your device at an authorized Samsung Service Center in the KSA and submit the device for repair.
   • Schedule a device pick-up and drop-off via Door-to-Door Service.

Repair time

Self drop-off — Our service center will inform you of the estimated repair time after you submit the device at a Samsung Service Center. Usually, the repairs are completed within 1 to 14 working days.

Pick up and drop-off — The device is picked up within 1 to 14 working days after the request is submitted. Once the repair is complete, the device is delivered back to you within 1 to 2 working days.

Track repair status

You can call our toll-free number, 8002472222, or login to the Samsung web portal to track the status of your claim. On the Samsung Web portal, you can:

1. View a confirmation of the claim request submitted.
2. Schedule a pick-up or self drop-off location and time.
3. View timeline information regarding when your repaired device will be delivered to you, or when you can pick it up from the designated service center.

Support contact info

8002472222 (toll-free number) | Sunday to Thursday: 9 AM — 6 PM (excluding public holidays)

+966 55 847 4355 (WhatsApp) | Available 24/7

enterprise-me@servify.tech