Manage devices
Last updated March 27th, 2025
The Devices page allows you to view and manage all devices associated with your Samsung Care+ for Business account.
View devices
To view your devices:
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On the Devices tab, select DEVICES.
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Filter and sort submitted devices using the following categories: IMEI/SN, SKU, Model, Market name, Source, Device type, Status, Coverage, coverage Start Date and End Date, Reseller Name, Reseller ID, and EULA Date. You can select up to eight categories to filter devices.
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Select the IMEI/SN number of the device to view DEVICE, SC+ SERVICE PLAN, and CLAIM HISTORY information.
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Click the VIEW ALL DEVICE INFORMATION button in the DEVICE DETAILS dialog to view consolidated device information on the Knox Admin Portal.
Approve devices
Device uploads can be manually or automatically approved. If you wish to auto-approve uploads from a reseller, you can adjust your preferences on the Resellers page. For more information, see Manage resellers.
To approve devices:
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On the Devices page, select UPLOADS.
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Under DETAILS, click View for the pending approval. A device upload information page opens, listing IMEI/SN, SKU, and ORDER NO for the pending devices.
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Verify the device information is correct, then click APPROVE ALL DEVICES. On the Approve all devices dialog, click APPROVE to confirm the upload.
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(Optional) You can adjust your preferences to auto-approve uploads from this reseller. For more information, see Manage resellers.
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The device status changes from Pending to Approved. You can view the details of each device upload by selecting View under the DETAILS column for the respective device upload task.
Delete devices
You can only remove devices from your account that are not assigned a license.
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On the Devices tab, select DEVICES.
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Select the device(s) you wish to delete and select ACTIONS > Delete devices. If the device status is Active pending or Active, the Delete device(s) button is disabled.
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Read the Delete devices prompt and select DELETE to remove the device(s).
Bulk assign license
You can assign licenses to devices in bulk from the Devices page. For more information, see Bulk actions.
Device status
When you perform actions on a device, such as uploading new devices or assigning licenses, the device is assigned a state based on the result of those actions. The following diagram showcases various device states. For more information, see View device states.
This document was updated for the Knox cloud services 25.04 UAT.
On this tab
The Devices page allows you to view and manage all devices associated with your Samsung Care+ for Business account.
Upload devices
You can upload devices directly to Samsung Care+ for Business using a CSV file. For more information, see Bulk actions.
View devices
To view your devices:
-
On the Devices tab, select DEVICES.
-
Filter and sort submitted devices using the following categories: IMEI/SN, SKU, Model, Market name, Source, Device type, Status, Coverage, coverage Start Date and End Date, Reseller Name, Reseller ID, and EULA Date. You can select up to eight categories to filter devices.
-
Select the IMEI/SN number of the device to view DEVICE, SC+ SERVICE PLAN, and CLAIM HISTORY information.
-
Click the VIEW ALL DEVICE INFORMATION button in the DEVICE DETAILS dialog to view consolidated device information on the Knox Admin Portal.
Approve devices
Device uploads can be manually or automatically approved. If you wish to auto-approve uploads from a reseller, you can adjust your preferences on the Resellers page. For more information, see Manage resellers.
To approve devices:
-
On the Devices page, select UPLOADS.
-
Under DETAILS, click View for the pending approval. A device upload information page opens, listing IMEI/SN, SKU, and ORDER NO for the pending devices.
-
Verify the device information is correct, then click APPROVE ALL DEVICES. On the Approve all devices dialog, click APPROVE to confirm the upload.
-
(Optional) You can adjust your preferences to auto-approve uploads from this reseller. For more information, see Manage resellers.
-
The device status changes from Pending to Approved. You can view the details of each device upload by selecting View under the DETAILS column for the respective device upload task.
Delete devices
You can only remove devices from your account that are not assigned a license. Optionally, delete up to 10,000 devices at once using Bulk actions.
-
On the Devices tab, select DEVICES.
-
Select the device(s) you wish to delete and select ACTIONS > Delete devices. If the device status is Active pending or Active, the Delete device(s) button is disabled.
-
Read the Delete devices prompt and select DELETE to remove the device(s).
Bulk assign license
You can assign licenses to devices in bulk from the Devices page. For more information, see Bulk actions.
Device status
When you perform actions on a device, such as uploading new devices or assigning licenses, the device is assigned a state based on the result of those actions. The following diagram showcases various device states. For more information, see View device states.
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